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• Serves as Common Access Card (CAC) customer service specialist
• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other services as necessary.
• Responsible for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintains RAPIDS equipment within the physical parameters and configurations.
• Executes...
