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Search Results Page 3 of 22

Job Locations US-CA-San Jose
Requisition Post Information* : Posted Date 23 hours ago(4/26/2024 9:42 AM)
We are currently seeking to fill a critical role for a full-time INTEL Credentialed Background Investigator in the area of San Jose, CA.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-146007
Telecommute Options
Flexible for occasional telework
Job Locations US-GA-Fort Gordon
Requisition Post Information* : Posted Date 5 days ago(4/22/2024 6:37 PM)
Peraton seeks a Senior Data Scientist to support ARCYBER.  Location: Fort Eisenhower, GA.    In this role, you will be a part of a team of data engineers and employ statistics, analytics, systems technology, and business intelligence to provide analysis in support of achieve of Army and Joint operational efforts.   Tasks include: - Curate and develop a solid data foundation in coordination with the client - structured and unstructured data - Process modeling data and perform robust analytics. - Use online experimentation and other data science methodologies by leveraging Machine Learning (ML), natural language processing, and dynamic network analysis  - Exercise creativity in applying non-traditional approaches to large-scale analysis of unstructured data in support of high-value use cases visualized through multi-dimensional interfaces. - Handle processing and index requests against high-volume collections of data and high-velocity data streams. 
Requisition ID
2024-146006
Telecommute Options
No remote/telework allowed
Job Locations US-DC-Washington
Requisition Post Information* : Posted Date 3 days ago(4/24/2024 7:53 AM)
Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients, and other stakeholders.   Key Responsibilities: - Identify, develop and maintain Standard Operating Procedures (SOP) for all areas of the contract and document using the organizations’s Process, Quality and Management (PQM) document templates. - Ensure all SOPs align with the organization’s ITIL v4, ITSM, and agile framework - Create an SOP Management Plan that defines the stakeholders, standards, templates, review process, approvals, and review intervals for all SOPs. - Track adherence to SOPs by personnel and track/evaluate effectiveness - Ensure appropriate team members are trained and understand the various SOPs relevant to their roles.  *Contingent on Contract Award*
Requisition ID
2024-146005
Telecommute Options
Remote work allowed 100%
Job Locations US-TX-Del Rio
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 2:08 PM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of Del Rio, TX.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-146004
Telecommute Options
Flexible for occasional telework
Job Locations US-VA-Reston
Requisition Post Information* : Posted Date 2 days ago(4/25/2024 10:57 AM)
The HR Analytics and Reporting Specialist will play a pivotal role on our HR Reporting and Analytics team as we support HR reporting needs while evolving the function to increasingly focus on advanced analytics projects.    The successful candidate will organize data from multiple corporate systems, test hypotheses, conduct analyses, draw conclusions, and make and communicate recommendations that HR and business leaders will use to make critical talent-related decisions every day.  At the same time, the position will play a critical role in building out a reporting infrastructure that is increasingly robust, cross-functional, and broadly targeted.   The ideal candidate will possess a high degree of technical acumen, as well as a strong ability to communicate complex data in a digestible way for senior-level stakeholders.  They are self-motivated and work well individually, as well as a great colleague who appreciates the value of working with colleagues to achieve complex goals.  Most importantly, they are highly motivated to contribute to and grow with an organization with lofty ambitions.   While the work can be delivered remotely, preference will be given to qualified candidates who can occasionally work in-person at our Reston, Virginia office.   Primary Responsibilities: - Analyzing, interpreting, and deriving insights from talent data using a variety of tools, including Microsoft Excel - Designing, building, testing, and deploying custom source-system reports, including in Workday and iCIMS - Applying security/access requirements to source-system reports - Conducting statistical tests to establish relationships and identify causal drivers (e.g., of attrition) - Using time-series analysis, linear regression, machine learning models or other data science tools to predict future outcomes (e.g., hires) - Collaboration with HR partners across the full lifecycle of HR analytics and reporting projects, from scoping to execution to insight delivery - Consulting with senior stakeholders to understand needs and apply the right reporting or analytics solutions to those needs - Conducting data analysis in MS Excel, including the creation and management of complex spreadsheets - Support source system-Data Warehouse integrations, including assisting with the validation of dashboards against source system data - Assisting in the support of all HR data requests from internal and external stakeholders - Owning and managing the quality of data reports and visualizations
Requisition ID
2024-146003
Telecommute Options
Flexible for occasional telework
Job Locations US-TX-McAllen
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 2:07 PM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of McAllen, TX.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-146002
Telecommute Options
Flexible for occasional telework
Job Locations US-TX-Houston
Requisition Post Information* : Posted Date 5 days ago(4/22/2024 9:20 AM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of Houston, TX.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-145999
Telecommute Options
Flexible for occasional telework
Job Locations US-MS-Jackson
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 1:12 PM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of Jackson, MS.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-145998
Telecommute Options
Flexible for occasional telework
Job Locations US-MD-College Park
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 1:18 PM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of College Park, MD.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-145997
Telecommute Options
Flexible for occasional telework
Job Locations US-DC-Washington
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 1:25 PM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of Washington, DC.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-145996
Telecommute Options
Flexible for occasional telework
Job Locations US-MD-Fort Meade
Requisition Post Information* : Posted Date 5 days ago(4/22/2024 5:55 PM)
Peraton is seeking an experienced Cyberspace Operations Engineer to join our USCYBERCOM team located in Fort Meade, MD.   In this role you will: - Support cybersecurity efforts required for delivery of Mission Assurance (MA) products as part of the effort to facilitate, evaluate, and report cyberspace operations. - Provide planning, policy, requirements, and integration support for cyber capabilities and identify opportunities for mission enhancement. - Update and report on the status of assigned Workflow Management System (WMS) tasks. - Participate in technical working groups and discussions to influence recommendations to cyberspace mission assurance strategy. - Research, design, develop, and implement proof of concept data protection solutions to address vulnerabilities. - Assist with the implementation and evaluation of industry security solutions to identify products and technologies to support cybersecurity operations. - Maintain in-depth knowledge in IT standards, protocols, and evaluates products against the customer’s operational requirements.   - Conduct research that focuses on rapidly evolving cyber threats and cyber adversary TTPs and develops strategies to improve the readiness and defensive posture of the DODIN. - Collaborate with stakeholders to define strategies in support of capabilities related to Defense Critical Missions. - Assist in the development of DODIN plans and policies supporting cyberspace operations and emerging technologies. - Support and participate in operational and strategic level Continuity of Operations Plan (COOP) efforts within the directorate. - Codify across the enterprise a common Mission Relevant Terrain in Cyberspace (MRT-C) program based on DoD Mission Assurance guidance. - Monitor Commander’s Critical Readiness Inspection (CCRI) mitigation status to include identification of key issues and priorities affecting the defense of the DODIN. - Characterize and identify DOD tasks Task Critical Assets(TCA) assigned to USCYBERCOM to assist in informing decisions on resource allocation and prioritization of effort. - Assist in the evaluation of industry offerings to identify products and technologies as well as troubleshoots and problem solve technical and non-technical issues. - Analyze threat and vulnerability reports and make recommendations to subordinate HQs in support of strategic Cybersecurity Operations. - Provide cyberspace and mission assurance support necessary for development of cyberspace  CONOPs, Annual campaign Orders, and SOPs.
Requisition ID
2024-145994
Telecommute Options
No remote/telework allowed
Job Locations US-AZ-Yuma
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 2:06 PM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of Yuma, AZ.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-145993
Telecommute Options
Flexible for occasional telework
Job Locations US-MD-Beltsville
Requisition Post Information* : Posted Date 5 days ago(4/22/2024 5:16 PM)
Peraton is seeking a Cybersecurity Watch Officer - Proactive Monitoring to become part of Peratons’ Department of State (DoS) Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology security experience to enable innovative, effective, and secure business processes.    Location: Beltsville, MD   In this role, you will:  - Monitor email for service requests and respond within 30 minutes of receipt. - Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system). - Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status. - Implement industry recognized ITSM processes to support organizational increase on high reliable IT services. - Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification. - Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR. - Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government. - Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications. #DSCM
Requisition ID
2024-145992
Telecommute Options
No remote/telework allowed
Job Locations US
Requisition Post Information* : Posted Date 1 week ago(4/18/2024 10:17 AM)
Peraton is seeking an experienced AWS Technical Manager to join our team of qualified, diverse individuals. The successful candidate will play a pivotal role in steering the technical direction of an inovative complex large-scale AWS program. The qualified applicant will lead the Systems Engineering team, providing both direction and expertise.   Day to Day Work Responsibilities: - Under the direction and guidance of the Program Manager, the Technical Manager serves as the focus for technology thought leadership within the O&M organization. - Responsible for managing system evolution and refreshment needed to future-proof these solutions against obsolescence and to ensure that legacy technologies and services continue to satisfy and anticipate stakeholder needs. - Ensures the continuity of system evolution decisions and processes, the Technical Manager will be responsible formaintaining all relevant documentation pertaining to the system architecture. - Conducts on-going “As-Is” and “To-Be” analyses aimed at identifying an accommodating future demand for service, including the expansion and improvement of core solution technologies in the areas of biometrics, data recovery, service-oriented architectures, cloud native architectures, process and transaction management and dynamic rules engines. - Responsible for conducting directed technical reviews and technology trade-off analyses, as required to ensure that the O&M program remainscognizant of improvements in key enabling technologies and methods. - The Technical Manager is the most senior individual who works with the systems to ensure the continuity of system evolution decisions and processes. - Responsible for maintaining all relevant documentation pertaining to the O&M architecture.   - Articulate intricate technological concepts in a clear and accessible manner for individuals without a technical background. 
Requisition ID
2024-145989
Telecommute Options
Remote work allowed 100%
Job Locations US-VA-McLean
Requisition Post Information* : Posted Date 1 week ago(4/18/2024 11:26 AM)
This position is an integral part of a restricted customer's department-level front office - directly supporting the Chief of Staff in two primary areas of responsibility: data policy and compliance (50%), and organizational governance (50%).  The department plans and implements top-tier technical collection operations involving unique application of advanced technologies, methodologies, and partnerships, and is resourced to sustain a portfolio of operations going forward.   This position is categorized as an "Engineering Operations Integrator (EOI)" - in reflection of the hybrid, cross-domain requirements of the front office / Chief of Staff role, and its inter-relationships with the client's engineering and operations divisions, as well as analytic and research partners across the wider community.    The department's management cadence is dynamic and relatively fluid as necessitated by shifts in mission prioritization, opportunity cost, and risk mitigation; the unit functions as part of a larger set of partnerships having complementary, multi-disciplinary expertise as related to the client's primary mission objectives.   Responsibilities include Front Office / Chief of Staff daily cadence involving issues that stem from: - data policy implementation and compliance-based reporting and oversight; - internally-focused department-level governance involving collaborative, multi-player decision-making, communications and follow-up; sustain institutional memory and context for future decisions.
Requisition ID
2024-145983
Telecommute Options
No remote/telework allowed
Job Locations US-WA-Joint Base Lewis-McChord
Requisition Post Information* : Posted Date 1 week ago(4/18/2024 4:32 PM)
Peraton requires Mobile Device Support Specialists to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3.  Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.    The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. Under the direction of the Mobile Device Support Manager, the Mobile Device Support Specialist will support applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, BlackBerry or others as required). The Specialist is responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems. The Mobile Device Support Specialist shall plan, engineer, coordinate, and manage equipment installations on multiple impact levels and networks in order to connect highly mobile and capable SOF professionals to the information they need.   Duties include but are not limited to: - Preparing, configuring, testing, troubleshooting, issuing, and receiving mobile communications devices and associated auxiliary devices. - Investigating and integrating operational new technologies to increase efficiencies and operational readiness and effectiveness throughout the USSOCOM enterprise worldwide. - Following the process to ensure that current vital USSOCOM, Component Command, and TSOC activities are accomplished. - Providing services that encompass the management and monitoring of systems and networks critical to USSOCOM, - Escalating incidents within the guidelines of USSOCOM regulations, policies, procedures, governance, and guidance. - Providing support to laptops and tablets, including any associated wireless and cellular technology in accordance with policies and procedures. - Submitting to DISA, requests for certificate issuance, and tracking and maintaining the validity and revocation of server-based certificates. - Scheduling, configuring, and connecting users to DISA GVS and DVS - Supporting mobility enabled devices, and peripherals supported by traditional, hybrid, or cloud environments both in dedicated office spaces and mobile devices, and on multiple impact levels and networks. - Troubleshooting, repairing, and providing logistical support for existing mobile devices. - Providing support on hardware, software, websites, and multimedia that is procured, developed, maintained, and delivered. - Managing trouble tickets using the client designated corporate ticketing system - Providing basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware and Software from multiple vendors such as Apple, Samsung, BlackBerry, and any other Mobile Device Operating Systems from multiple vendors. - Managing cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed - Administering MDM accounts directly related to the mobile device such in support of login - Downloading users singing and encryption certs from DISA and install on the individual user’s device - Troubleshooting and resolving mobile device issues or problems with device hardware and software - Troubleshooting wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc. - Providing input to design requirements associated with continued installation, integration, and testing of the smart phone information systems - Assisting in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs) - Supporting HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures - Providing user familiarization and guidance for client designated enterprise mobile device functions as requested - Escalating trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required - Configuring and enterprising enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments - Assisting with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices - Adhering to client property processes in accordance with client policy - Processing replacement devices (seed stock) between vendor and end users as required - Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission Location: JBLM, WA
Requisition ID
2024-145982
Telecommute Options
No remote/telework allowed
Job Locations US-KS-Topeka
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 4:39 PM)
Peraton is seeking an Assembly Screening Technician On the Job Training (OJT) to join our team of diverse, qualified individuals. The Assembly Screening Technician (OJT) works at the United States Postal Service (USPS) Central Repair Facility (CRF) in Topeka, KS.  The CRF is a depot repair facility for USPS mail processing, delivery, and bulk mail systems repairable parts. Examples: repairing printed circuit boards, electrical, electronic, mechanical and electro-mechanical assemblies to component level. The CRF provides depot level maintenance for essential automation, mechanization, retail and bulk mail processing systems used in all mail processing and retail installations.   Our Assembly Screening Technician OJT performs a variety of non-complex assembly and disassembly tasks to perform functional tests for quality of product according to specifications. Specific tasks include:  - Perform a variety of non-complex assembly and disassembly tasks - Perform functional tests for quality of product according to specifications - Will operate and test equipment to determine whether it is working properly per diagram, written or verbal instruction and will identify issue (where applicable) by selecting, verifying and identifying needed material - Performs non-complex modifications or repair of electronic, mechanical, and electro-mechanical assemblies - Direct supervision is provided and refers questions to higher levels - Close supervision involving detailed instructions and constant checking on work performance - Disassembles, assembles and/or installs equipment or parts requiring non-complex wiring or connecting - Screening may include identifying need for repair of electronic, mechanical, and electro-mechanical assemblies - Ability needed to: rotate through tasks per instruction, be detail and safety oriented, meet schedules and move items to staged areas - Assembles and labels component kits from drawings or parts list - Work is checked in progress or on completion - There is close supervision involving detailed instruction and continuous checking on work performance - Performs other related tasks as required #CRF2023
Requisition ID
2024-145981
Telecommute Options
No remote/telework allowed
Job Locations US-VA-Herndon
Requisition Post Information* : Posted Date 1 week ago(4/18/2024 11:40 AM)
Peraton is seeking a 508 Compliance Tester to join our team of qualified, diverse individuals. This position will be located in Herndon, VA with some remote work possible. The qualified applicant will become part of Peraton's Department of State (DOS) Consular Systems Modernization (CSM) Program, for the Bureau of Consular Affairs (CA). This initiative will modernize and consolidate the operational environment under a common technology framework in order to better support the services provided to CA’s customers.    This position requires strong background in web accessibility standards, particularly Section 508 of the Rehabilitation Act, and extensive experience in testing and ensuring compliance of digital products and applications. As a 508 Compliance tester, you will be responsible for leading and executing comprehensive accessibility testing across various platforms to ensure products are accessible to individuals with disabilities. If challenge, growth, and the ability to have a positive impact on your customer and fellow team members is something that interests you, this job is worth your consideration.   Duties and Responsibilities: - Design, develop, and implement test and evaluation strategies, plans, and methods to assure 508 accessibility compliance in the system. - Evaluate discrepancy reports to verify/validate incorporated fixes affecting systems and enterprise capabilities. - Ensure systems and enterprise capabilities comply with requirements and standards through formal verification methods. - Perform analysis of test results and prepare comprehensive system evaluation reports, findings, and risk assessments.  - Participate in writing/eliciting Epics and decomposing them into User Stories and creating acceptance test criteria for each user story.  - Participate in the meetings and interface with various team(s) and program staff as required.  - Stay up to date with industry trends, standards, and regulations related to web accessibility and assistive technologies.  - Communicate effectively in written and verbal communication coupled with strong listening skills.   DOSCSM
Requisition ID
2024-145980
Telecommute Options
Flexible for occasional telework
Job Locations US-CA-Coronado NAB
Requisition Post Information* : Posted Date 1 week ago(4/18/2024 12:22 PM)
Peraton requires Mobile Device Support Specialists to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3.  Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.    The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.   Under the direction of the Mobile Device Support Manager, the Mobile Device Support Specialist will support applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, BlackBerry or others as required). The Specialist is responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems. The Mobile Device Support Specialist shall plan, engineer, coordinate, and manage equipment installations on multiple impact levels and networks in order to connect highly mobile and capable SOF professionals to the information they need.   Duties include but are not limited to: - Preparing, configuring, testing, troubleshooting, issuing, and receiving mobile communications devices and associated auxiliary devices. - Investigating and integrating operational new technologies to increase efficiencies and operational readiness and effectiveness throughout the USSOCOM enterprise worldwide. - Following the process to ensure that current vital USSOCOM, Component Command, and TSOC activities are accomplished. - Providing services that encompass the management and monitoring of systems and networks critical to USSOCOM, - Escalating incidents within the guidelines of USSOCOM regulations, policies, procedures, governance, and guidance. - Providing support to laptops and tablets, including any associated wireless and cellular technology in accordance with policies and procedures. - Submitting to DISA, requests for certificate issuance, and tracking and maintaining the validity and revocation of server-based certificates. - Scheduling, configuring, and connecting users to DISA GVS and DVS - Supporting mobility enabled devices, and peripherals supported by traditional, hybrid, or cloud environments both in dedicated office spaces and mobile devices, and on multiple impact levels and networks. - Troubleshooting, repairing, and providing logistical support for existing mobile devices. - Providing support on hardware, software, websites, and multimedia that is procured, developed, maintained, and delivered. - Managing trouble tickets using the client designated corporate ticketing system - Providing basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware and Software from multiple vendors such as Apple, Samsung, BlackBerry, and any other Mobile Device Operating Systems from multiple vendors. - Managing cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed - Administering MDM accounts directly related to the mobile device such in support of login - Downloading users singing and encryption certs from DISA and install on the individual user’s device - Troubleshooting and resolving mobile device issues or problems with device hardware and software - Troubleshooting wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc. - Providing input to design requirements associated with continued installation, integration, and testing of the smart phone information systems - Assisting in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs) - Supporting HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures - Providing user familiarization and guidance for client designated enterprise mobile device functions as requested - Escalating trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required - Configuring and enterprising enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments - Assisting with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices - Adhering to client property processes in accordance with client policy - Processing replacement devices (seed stock) between vendor and end users as required - Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission
Requisition ID
2024-145979
Telecommute Options
No remote/telework allowed
Job Locations US-MD-Landover
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 4:17 PM)
Peraton is seeking a motivated Technical Editor to join our team at our Landover, MD office. Our program provides full life cycle support for a large Information Technology (IT) system for the Department of Defense (DoD). This program delivers full life-cycle engineering support for all system elements including Development (hardware, software and networks), Systems and Security Engineering (Integration, testing and Deployment), Sustainment (Logistics, and field support), Network Operations Center (NOC)/Help Desk, and Government user training support for user community.   Technical editing is a collaborative process of generating content with authors to check the correctness of specialized terminology, equations, and combinability of textual and visual elements. In this role you will be reviewing, editing, improving written technical documents or technical materials prior to publication.    The Technical Editor will be responsible for but not limited to: - Edit documents to ensure compliance with style, design, layout, specification, and grammar and spelling requirements. - Edit, format, and maintain documents including, but not limited to program plans, system test reports, procedures, design documentation, requirements, user manuals, training materials, presentations, meeting minutes, and reports. - Collaborate with authors, assigned stakeholders, and Subject Matter Experts (SMEs) to gain better understanding of subject matter. - Conduct quality review of materials and provide peer review of program documents. - Manage multiple tasks simultaneously. **This role is required to provide support, on-site, Mon-Fri**   **This program does allow for a flexible work schedule and is walking distance from a Metro station**
Requisition ID
2024-145978
Telecommute Options
No remote/telework allowed
Job Locations US-VA-Rosslyn
Requisition Post Information* : Posted Date 4 days ago(4/23/2024 8:53 PM)
Peraton is currently seeking an experienced Blue Team Lead to become part of Peratons’ Department of State (DoS) Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology security experience to enable innovative, effective and secure business processes.    Location: Rosslyn, VA.  Hybrid schedule/role.    Role and Responsibilities:    Blue Team’s Lead is responsible for all standing team deliverables, development and execution of program strategy, all aspects of the resource lifecycle and development on the team, acting as the public face of the contract team in appropriate fora, and is responsible for resource allocation to all ongoing projects and tasks. - Maintains a general understanding of all team tools, platforms, products, procedures, and technologies; - Effectively communicates via all media (email, meetings, briefings, reports, and calls) with team, all stakeholders, and management; - Responsible for review, initial quality assurance, and final submission for all team deliverables; - Manages all aspects of resource onboarding, development, maturation, growth, and potentially offboarding; - Understands Continuous Threat & Exposure Management methodologies, foundational federal documentation and mandates that reinforce cybersecurity hygiene, and is able to provide technical and programmatic information assurance services in support of a variety of information systems; - Conducts and performs vulnerability and exposure assessments, including development of risk mitigation strategies, to lessen identified risks to enterprise networks. #DSCM
Requisition ID
2024-145976
Telecommute Options
Flexible for occasional telework
Job Locations US-VA-Chantilly
Requisition Post Information* : Posted Date 5 days ago(4/22/2024 10:38 AM)
Mid-level GEOINT Systems Engineers employ a multi-discipline approach to requirements engineering, solutions engineering, scheduling, reliability, resiliency, services development, integration, test and evaluation, maintainability and analysis across the National System of Geospatial-intelligence (NSG), Allied System of Geospatial-intelligence (ASG) and Federal Agencies to ensure timely and accurate GEOINT. Duties include: - Conducts requirements engineering, solutions engineering, scheduling, reliability, resiliency, services development, integration, test and evaluation, maintainability and analysis across the National System of Geospatial-intelligence (NSG), Allied System of Geospatial-intelligence (ASG) and Federal Agencies. - Conducts planning, analysis/traceability of user requirements, architectures traceability, procedures, and problems to automate or improve existing systems and review cloud service capabilities, workflow, and scheduling limitations. - Develops solutions designs based on analysis of requirements and new technology and mentor Junior Engineers in developing these skill sets. - Assists the Government in the capture and translation of mission and customer requirements/needs into systems/capability requirements and solutions. - Supports the analyses and allocation of requirements to systems architecture components and executing programs. - Assists the Government in performing systems integration activities. - Assists with Analysis of Alternatives (AoAs), Course of Actions (CoAs), Trade Studies, and Engineering Assessments. - Assists the Government in strategic technical planning, project management, performance engineering, risk management and interface design.
Requisition ID
2024-145973
Telecommute Options
No remote/telework allowed
Job Locations US-VA-Home
Requisition Post Information* : Posted Date 19 hours ago(4/26/2024 2:11 PM)
Peraton has a new role where as a Subject Matter Expert, you will provide technical knowledge and support the analysis of highly specialized applications and operational environments of FBOP/DOJ systems.  A great degree of understanding and working knowledge of FISMA and FedRAMP processes,  functional systems analysis, design, integration, documentation and implementation to achieve ATO is required.  Job duties include but are not limited to: assisting stakeholders and the compliance team with the preparation, categorization; selection; documentation, implementation; assessment, and authorization and monitoring of FBOP throughout their lifecycle; and, support the evaluation and documentation of recommendations for system improvements, optimization, development, and/or maintenance.      Provide technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation and implementation advice on moderately complex problems that require an appropriate level of knowledge of the subject matter for effective implementation. Apply principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Assist other senior consultants with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture, networking; telecommunications, automation; communications protocols, risk management/electronic analysis, software; lifecycle management, software development methodologies, and modeling and simulation. Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.
Requisition ID
2024-145972
Telecommute Options
Remote work allowed 100%
Job Locations US-TX-Laredo
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 2:05 PM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of Laredo, TX.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-145971
Telecommute Options
Flexible for occasional telework
Job Locations US-FL-Miami
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 1:52 PM)
We are currently seeking to fill a critical role for a full-time DHS Credentialed Background Investigator in the area of Miami, FL.   The Background Investigator will be responsible for:   - Conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Scheduling meeting times with Subject, Sources, and Record providers - Conducting face-to-face interviews with the subject of investigation and their neighbors, employers, friends, and family  - Performing record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Reporting all obtained information in a clear and concise report on an issued government computer system
Requisition ID
2024-145970
Telecommute Options
Flexible for occasional telework
Job Locations US-MD-Fort Meade
Requisition Post Information* : Posted Date 1 week ago(4/18/2024 12:17 PM)
Peraton is seeking a Systems Engineer within a commutable distance from Fort. Meade, MD.   What You'll Do - Have diverse experience providing Linux Systems engineering, test and integration, fielding and operations support, security analysis and design for numerous government contracts, including Cross Domain Enterprise Services. - Support a team of twelve cross-domain system engineers and developers to oversee filter and deployment projects - Manage concurrent filter projects to ensure that all aspects of the projects including, requirement gathering, development, configuration, testing, and installation occurred successfully and on schedule - Work directly with the customers to help ensure their filter projects are proceeding through the Cross Domain Process - Install, configure, test, and deploy the High Speed Guard (HSG) servers at several operational sites. Initiate the process of migrating over fifty operational flows to the newly tested and deployed systems. Work with operations team to help troubleshoot technical issues in the field - Write Administrator, User and Standard Operating Procedures to assist administrators of the system - Oversee the design and development of several new deployment projects to continue meeting Raise the Bar (RTB) for the cross-domain environment to include future deployments of High Speed Guard (HSG), Radiant Mercury (RM), Trusted Guard Solutions (TGS), and the Diode deployments - Develop and maintain the Engineering and Test Environments to simulate the operation environments Writes admin and users guides for installation, operating, and troubleshooting the cross domain systems - Develop and executed monitoring and metrics collection for reporting ingress and egress rates of products flowing in and out of the operational system - Led, planned and executed V&V of outstanding external interface requirements and external interfaces not directly mapped to requirements. - Support updates to requirements, test and/ or documentation as needed related to external interfaces. - Worked with Interface and Integration team to validate all external interfaces. - Oversee development of Test Plans, Test Cases, Test Reports and Performance Verification Matrix (PVM) for each work assignment for verification and validation activities - Implement Security Testing and Analysis used to verify and validate that the as built systems meet the security controls required by the customer - Provide requirement Analysis including deriving low-level requirements (SRS) from High level requirements (SRD) and further deriving the low-level requirements into evaluation criteria - Develop schedules and resource assignment for Integration and Test activities  - Liaison between Solers and Government Acceptance Testing (GAT)   ***This is a hybrid opportunity (on-site and some remote-work).   The selected individual must be U.S. Citizen and hold an Active/Current DoD Secret clearance.  The selected individual must hold active Security+ certification or be able to obtain within the first 90 days of employment
Requisition ID
2024-145969
Telecommute Options
Flexible for occasional telework
Job Locations US
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 3:51 PM)
Peraton is seeking to fill a critical role for an experienced Review Specialist This position is 100% remote.                              In this role the Reviewer will be responsible for the following: - Reviews federal background investigations cases utilizing a computer reporting system. - Reviews the case to ensure it is complete and meets customer requirements. - Submits the case to the customer for final review. - Communicates with field staff regarding any case issues. - May assist with quality audits and on the job training/mentoring for new employees. - Maintains knowledge and familiarity with relevant terminology, policies and procedures of the procedures as outlined by the contract/customer. - Assists the field investigations unit in reworking deficient cases. - Uses the Internet to research addresses and phone numbers. - Reviews reports of investigation for contract compliance. - May complete rebuttals on deficient notices to try to get the deficient rating overturned. - Identifies and tracks common trends for reopens and communicates trends to management. - Assists in identifying information that needs to be discussed with customer for clarification. - Works closely with Field Managers, Contract Liaisons and Field Investigators to complete cases to client specifications and timeliness parameters. - Provides clarification to the field staff concerning deficient notifications. - Under general supervision, capable of performing all jobs including the most complex. - Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices. - Work is checked since errors may cause delay or expense. - May assist and train less experienced personnel.
Requisition ID
2024-145968
Telecommute Options
Remote work allowed 100%
Job Locations US-DC-Washington
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 2:41 PM)
Peraton is seeking a driven Lead Software Engineer/Developer to join our team on-site in Washington, DC. Our unique program provides information management and information technology (IT) support for critical technical work to operate and maintain the classified networks for executive-level government leaders.    Our program delivers high-profile, technical infrastructure support for our customer and its relative nodes over the world.  The team provides Personnel Management, Systems Engineering and administration, Software Engineering (SharePoint Development and Project Management/Systems Integration support), and Facility Management (Voice/Video Network Integration and Engineering) solutions.   The Lead Software Engineer/Developer will be responsible for but not limited to:  - With minimum guidance provides top-level technical expertise, including performing in-depth and complex software systems programming and analysis within multiple systems, software disciplines.  As well as general knowledge of related disciplines, applications implications, and customer areas. - Responsible for performing in-depth analysis and technical support of systems software products, including complex problem resolution, design, development, testing, operational integration, and user support. - Assists in the planning and conversion for new hardware/software products. - Maintains currency, debugs and configures related software products. - Provides operating systems planning and evaluation for performance analysis, capacity planning and hardware upgrades. - Works from specifications to develop or modify operating systems applications. - Assists with design, coding, benchmark testing, debugging and documentation of programs. - Interfaces with other system support groups to resolve problems, setting standards and improving overall efficiency of the operating system. - Designs, codes, tests and implements tools for operations automation. - Works on most phases of software systems programming applications, and may require instruction and guidance in other phases. - Develops software design documents and technology white papers. - Responsible for developing high level system design diagrams and for program design, coding, testing, debugging and documentation. - Instructs, directs, and checks the work of other task personnel. - Interacts with project management to plan project schedules and technical direction. Instructs, directs, and checks the work of other task personnel. - Responsible for quality assurance review and the evaluation of existing and new software products. ** All personnel on this program are considered mission essential, emergency mission essential and weather emergency essential **   ** This program provides 24/7 on-call support. Most work can be accomplished during core hours 0600-1800, Monday-Friday. After core hours an “on call” support and occasional work may be required outside those times, including holidays and weekends as needed **
Requisition ID
2024-145967
Telecommute Options
No remote/telework allowed
Job Locations US-VA-Home
Requisition Post Information* : Posted Date 5 days ago(4/22/2024 11:52 AM)
Peraton is seeking a Hardware Linux Technician to join our team of qualified and diverse individuals. The qualified applicant will become part of Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Consular Affairs (CA). The program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.   The Hardware Technician will be a member of the CAEIO Post Admin Support Team, working closely with CAEIO colleagues, DOS leadership, and other stakeholders to monitor performance, faults and security service delivery and solutions to automating IT enterprise monitoring services and related business processes.   Responsibilities - Builds, configures, monitors, and maintains Oracle Enterprise Linux systems. - Installs, configures, troubleshoots, resolves complex issues, and supports ongoing usability of servers, SAN SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology. - Configures, operates, and maintains Dell PowerEdge Servers and Dell Power Vault Storage. - Builds, configures, monitors, and maintains VMWare virtual hosts, including virtualized servers and datastores. - Uses Ansible and Puppet to automate deployments. - Uses tools and system checklists to ensure successful implementation of services into production. - Implements hardening settings to improve security posture of endpoints. - Ensures all servers meet approved and required patches on a quarterly basis. - Uses performance and security monitoring tools and daily checklists to identify and respond to issues, vulnerabilities, and threats. - Provides 24x7 technical support to meet SLA agreements. - Performs Tier II problem resolution on the telephone or over other remote means, walking users through a series of steps to determine problem.  - Performs root cause analysis of infrastructure related issues. - Reviews error logs and reported errors and seeks solutions. - Coordinates maintenance activities with Dell for Tier 4 support, tracks delivery of replacement parts, and works with local system administrators to replace failed components. - Uses ServiceNow and Jira to track projects and maintenance activities. - Works with minimal direction as a seasoned resource. Location: Must be local to Washington, DC/Northern Virginia. This position is hybrid with remote work and up to two days per week in the office in Sterling, VA or Washington, DC. Core Work Schedule: First shift, Monday - Friday, 8:00 AM ET - 4:30 PM ET. Flexible with manager approval. The sys admin can expect to work off-hours, including weekends, to support periodic surge requirements.  
Requisition ID
2024-145966
Telecommute Options
Flexible for occasional telework
Job Locations US-VA-Herndon
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 12:55 PM)
Are you ready to work on a team that supports the development of cutting edge technology? Our program provides IT-based efforts required to support DoD and the IC for technology and concept development. The DoD intelligence mission is to provide accurate, relevant, and timely data and intelligence to tactical, operational, and strategic decision makers across the COCOM, nuclear, conventional, and Special Operations Forces. Decision superiority is the competitive advantage, enabled by an ongoing situational awareness that allows commanders and their forces to make informed decisions and implement them as fast and effectively as the situation warrants. Decision superiority is about improving the ability to observe, orient, decide, and act faster and more effectively than the adversary.   Our program supports unclassified and classified software development and integration services. Some of the work we will do is brand new Big Data, data analysis, Artificial Intelligence (AI), Machine Learning (ML), and advanced analytics, while other work will be refining and improving legacy development, as well as providing operations and maintenance   The Software Engineer Job Responsibilities: - Designs and develops user interfaces and visualizations that support capabilities such as data discovery and query, analytic visualizations, link-node analysis, AI/ML big data analytics, and object production and relationships - Develops services using modern techniques such as REST, Java, JSON, Spring, Python, Javascript Web UI frameworks (e.g., JQuery, Angular, React), and Docker - Uses processes and tools that support the DevSecOps pipeline including JIRA, Git, Junit, Jenkins, SonarQube, and Artifactory - Supports development and demonstration of user interface and visualization concepts, and incorporates analyst feedback into the backlog  
Requisition ID
2024-145964
Telecommute Options
No remote/telework allowed
Job Locations US-NJ-Basking Ridge
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 5:41 PM)
Peraton Labs delivers innovative solutions and revolutionary new capabilities to solve the most difficult and complex challenges for government agencies, utilities, and commercial customers. With a distinguished heritage tracing back to Bell Labs, Bellcore, DHPC, and Telcordia, our experts pave the way. Peraton Labs' AI/ML research pushes the envelope of technologies, extends state-of-the-art to produce advanced solutions that are customized to meet the objectives of research sponsors and customers.   - The AI/ML Research Scientist will work with senior research scientists and managers to perform research and development of AI/ML technologies such as natural language processing and generative AI. Candidates are also expected to work with R&D teams to customize and apply developed technologies to problems of interest to our customers.
Requisition ID
2024-145963
Telecommute Options
Remote work allowed 100%
Job Locations US-GA-Fort Gordon
Requisition Post Information* : Posted Date 4 days ago(4/22/2024 10:24 PM)
Peraton seeks an Intelligence Exercise Trainer for the ARCYBER G2 Foundry Team to provide support for intelligence training and exercises following all applicable intelligence and/or training doctrine (e.g., DoD Joint Publications). Location: Fort Eisenhower, GA.   In this role, support ARCYBER with training and course content development with an emphasis on Information Advantage (IA) technical training (Foundry courses), such as CYB-301 (CTTIP), CYB-302 (ISCO), CYB-390 (ISIA), WOAC Seminars, and Cyber Shield Exercise support.   Tasks include: - Assist in exercise white cell support. - Identify and recommend innovative solutions to training issues, including course delivery, course development, course marketing, data analytics, and IT planning for training / educational environments to enhance intelligence capabilities. - Provide MTT courses. - Provide a course capability on Army Training Development Capability (TDC)/Army Training Information System (ATIS). - Provide Training and Readiness Oversight (TRO)
Requisition ID
2024-145962
Telecommute Options
No remote/telework allowed
Job Locations US
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 4:07 PM)
Peraton is seeking a Full Stack Developer with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client.  This role is fully remote.  Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS). As a member of the BEAGLE ASF Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity.  CBP agents and officers are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.   ASF programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial. You should have worked with or have a strong interest in agile software development practices and delivering deployable software in short sprints.   The selected individual in this role will serve as an Agile Scrum team member providing software development and maintenance for the delivery of releasable software in short sprint cycles.  Day to Day Work Responsibilities:   - Accountable for activities associated with delivery of software solutions associated with customer-defined systems and software projects by working in close collaboration with software developers/engineers, stakeholders, and end users within Agile processes - Design, develop, and implement custom software and database application capabilities for a variety of legacy and modernized systems with limited oversight - Act as a member of a product team supporting teammates and collaborating with a do what it takes attitude to ensure product and team success - Provide improvements to the product(s) being supported - Actively participate in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases - Support release planning with conceptual design and development / refinement of software engineering guidelines - Analyze complex project-related problems and creating innovative solutions involving, scheduling, technology, methodology, tools and solution components - Ensure product quality and timeliness of work, providing advice and guidance, resolving problems to meet objectives, and providing periodic performance reports - Provide mentoring to junior members of the team
Requisition ID
2024-145961
Telecommute Options
Remote work allowed 100%
Job Locations US-MD-Laurel
Requisition Post Information* : Posted Date 2 days ago(4/25/2024 9:45 AM)
Peraton is seeking a Cloud Software Engineer to join our team in Laurel, MD. This position is part of a service product development team, the candidate will have a primary focus on supporting all aspects of agile software design and development for a framework running on the large scale compute clusters, to include development of new capabilities, testing, optimization and performance tuning, operation, and sustainment functions. This entails leveraging corporate tools to interrogate data and enabling tools that assist software development. The candidate will collaborate with Research organizations and other contracts. The candidate will be responsible for addressing requirements and support ongoing Data Warehouse modernization activities which may include activities for Transitioning and Decommissioning of legacy system capabilities into a modernized architecture. This role has Telework availability and an expectation for after-hours / on-call support.
Requisition ID
2024-145960
Telecommute Options
Flexible for occasional telework
Job Locations US-TX-Home
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 11:49 AM)
Peraton is seeking to fill a critical role for a full-time background investigator near Laguna Vista, TX. Applicants must reside within 20 miles of the city center of Laguna Vista. What you’ll do: The Investigator will be responsible for the following but not limited to: - Successfully complete a full time, 6-7 week new Investigator training both virtually and in person in order to be certified in the Federal Investigative Standards for government background investigations - Travel daily when conducting in person background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information - Investigators will schedule and conduct face-to-face interviews throughout their designated area with the subject and their neighbors, employers, friends and family - Investigators will also perform record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities - Investigators are required to type and report all obtained information in a clear and concise report on a government issued computer system - Working independently while also a member of a team of Investigators and with a Field Manager  
Requisition ID
2024-145958
Telecommute Options
Flexible for occasional telework
Job Locations US-DC-Washington
Requisition Post Information* : Posted Date 3 days ago(4/24/2024 9:01 AM)
Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients, and other stakeholders.   Key Responsibilities: - Provide Quality Management support in an ITIL v4 and IT Service Management framework. - Implement a quality management program defining the quality control and assurance processes employed to ensure deliverables and services are of a high quality as set forth in the SLAs. - Create and maintain a Quality Assurance Plan (QAP). The QAP shall govern deliverable quality, feedback, and related decisions, including instances where the Government has rejected a deliverable, the remedy, timeline to remedy, and the outcome. - Review and approve deliverables to ensure high quality. - Assist the team with root cause analyses. - Perform regular audits on internal processes for effectiveness and adherence. - Collect metrics that accurately report on process/SLA adherence and effectiveness. - Lead risk management for the program.  Establish a risk and opportunity register to capture risks and opportunities details, severity, exposure, mitigation actions, etc. *Contingent on Contract Award* 
Requisition ID
2024-145957
Telecommute Options
Remote work allowed 100%
Job Locations US
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 5:20 PM)
Peraton is seeking an Systems Engineer (ICAM) to join our team of qualified, diverse individuals. This position is remote. The qualified applicant will become part of Peraton’s Infrastructure Managed Service (IMS) Program, for the Unites States Coast Guard (USCG). This initiative is modernizing and consolidating the engineering and operational environment under a managed service to better support the services provided to the USCG. As part of the IMS program, the System Engineer will be responsible for providing engineering guidance across the Technical Services team, including requirements definition, design, implementation, and testing.   Day to Day Work Responsibilities: - Support, design and engineer ICAM solutions in support of the USCG, implement new cloud solutions (ex. Azure AD), work with team to identify and design a new ICAM solution and ZeroTrust. - Provide knowledge of Azure Active Directory/Entra ID capabilities such as Conditional Access Policies, Privileged Identity Manager and Application Registrations - Collaborate with business and technical partners to integrate systems and applications with centralized authentication such as Active Directory or Azure Active Directory/Entra ID
Requisition ID
2024-145956
Telecommute Options
Remote work allowed 100%
Job Locations US-DC-Washington
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 10:32 AM)
Peraton has an immediate need for a Senior Technology Program Manager to join our team.  This is a senior leadership role within Peraton which is responsible for the successful technical, schedule, and financial performance of a major program.  The Senior Program Manager will lead a large and diverse technical team in accordance with direction from Company leadership, contract requirements, company policies, procedures and guidelines. Likewise, the Senior Program Manager will oversee the growth of new and follow-on business within assigned area of responsibility by identifying opportunities, developing effective solutions, establishing close relations with the customer, and leading proposal efforts. You will be responsible for all phases of the program budget, and performs analysis for contract reviews. Develops Quality Assurance Programs for all products and services. Assigns staff and provides technical direction as necessary to complete tasks. Monitors contract, subcontract, and funding; prepare forecasts of program financial performance. Develop and deliver required contract, departmental, project and/or financial reports.   Day to Day Work Responsibilities:  - Manage, lead, and mentor a diverse technical team of employees in operation of the program.  This requires significant experience in leading employees and complex projects and programs through all phases to completion. - Will manage managers who support the Service Desk, Engineering, and IT Support Services teams.    - Manage delivery and administration of Peraton’s task orders of services for the program.  Ownership of P&L and related metrics performance. - Oversee direct reports who manage day-to-day activities provided by Peraton employees. Identify training programs, as well as skill acquisition approaches, to position Peraton as a capable, certified, experienced service provider to the Customer. - Develop a trusted advisor relationship with the Customer’s management and contracting officers by providing value-added solutions and delivery that aligns to the customer’s strategic goals. Likewise, establish and maintain a high level of intimacy throughout the Customer’s leadership in order to provide effective and responsive support to their organization. - Support the program’s account’s strategic plan – Develop short and long-term strategic plans for the contract. Also included in the planning effort is the ongoing assessment of incumbent resources, identifying key skill/capability gaps, and documenting plans to close those gaps.  
Requisition ID
2024-145955
Telecommute Options
Flexible for occasional telework
Job Locations US-FL-MacDill AFB
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 2:03 PM)
Peraton requires PC Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3.  Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.    The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities andtasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. Under the direction of the Sr. PC Technician, the PC Technician must have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The PC Technician may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). PC Technicians shall provide system and network infrastructure services to operate, maintain, monitor, defend, and manage hardware, software, MAN routing and switching infrastructures, including network hardware and software.   * Positions are contingent on contract award *   Duties include but are not limited to: - Troubleshooting and proactively resolving technical issues. - Responding to requests for technical - Providing recommendations for technical - Providing technical problem solving for customer support of database - Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers - Installing and configuring application and operating system software and upgrades - Troubleshooting and repairing hardware and network connectivity issues - Removing old equipment and performing data migration to new machines - Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades - Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule - Analyzing and making recommendations for hardware and software standardization - Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission Locations: • MacDill AFB   #SITEC2023
Requisition ID
2024-145954
Telecommute Options
Flexible for occasional telework
Job Locations US-MD-Laurel
Requisition Post Information* : Posted Date 1 week ago(4/18/2024 3:45 PM)
Peraton is seeking an experienced Cyber Software Engineering, SME to join an existing Streaming Analytics team. The Software Engineer will become a member of a mature software development effort using Java as the primary language. The development effort uses Agile methods to assign, track and manage development requirements and activities within the team. Telework is available on an ad hoc, "as tasking allows" basis according to what is in the current sprint. It is possible, but not guaranteed. Day to day duties may include: - Develop, maintain, and enhance complex and diverse software systems - Analyze user requirements to derive software design and performance requirements - Debug existing software and designs and codes new software or modify existing software to add new features - Recommend new technologies and processes for complex software projects - Serve as the technical lead for multiple software development sub-teams within a sprint - Select the software development process in coordination with the customer and system engineering - Ensure quality control of all developed and modified software. - Apache Flink, Performance tuning/code optimization, Java, Kubernetes, Apache Pulsar
Requisition ID
2024-145951
Telecommute Options
Flexible for occasional telework
Job Locations US-MD-Laurel
Requisition Post Information* : Posted Date 3 days ago(4/24/2024 10:15 AM)
Peraton is seeking a Cloud Systems Administrator to join our team in Laurel, MD. Our Cloud Systems Administrators conduct the following tasks:   - Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems - Manage IT system infrastructure and any processes related to these systems - Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. - ProvideTier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems - Provide support for the escalation and communication of status to agency management and internal customers - Provide support for the dispatch system and hardware problems and remains involved in the resolution process - Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance  
Requisition ID
2024-145950
Telecommute Options
No remote/telework allowed
Job Locations US-MD-Columbia
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 4:05 PM)
Peraton is seeking a Java Developer to join our team of qualified and diverse individuals. The qualified applicant will support our team of developers building the next generation of customer engagement systems for federal service agencies.   Required to be local to Washington, DC area.  This is a hybrid role and requires to be on-site in the Columbia, MD office 4 times per month.     Day to Day Work Responsibilities: - Build Web and back-end application/services for credentialing/case management system. - Use Java/Spring based REST APIs along with a Web 2.0 framework and a continuous integration environment.  - Develop, create, and modify software applications or specialized utility programs. - Analyze user needs and develop software solutions. - Design software or customize software for client use with the aim of optimizing operational efficiency. - Work with customers to obtain and formalize new and changing requirements. - Incorporate third party open source tools where appropriate. - Complete coding tasks (with assistance as needed) at a professional level. - Identify areas that require refactoring. - Write both technical and non-technical documentation.
Requisition ID
2024-145944
Telecommute Options
Flexible for occasional telework
Job Locations US-CO-Colorado Springs
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 4:09 PM)
Peraton is seeking a Software Test Automation Engineer to join our team of qualified and diverse individuals. The qualified applicant will support our team of developers building the next generation of customer engagement systems for federal service agencies.   Required to be local to the Colorado Springs area. This is a hybrid role and requires to be on-site in the Colorado Springs office 4 times per month.   Day to Day Work Responsibilities: - Work closely with developers, professional services team and product managers to define the automated testing components. that will be used to validate requirements against developed software. - Team player with excellent verbal communication skills and energy. - Automation results analysis and generate automation result reports. - Functional Testing, Integration Testing, System Testing, and User Acceptance Testing phases.
Requisition ID
2024-145943
Telecommute Options
Flexible for occasional telework
Job Locations US-AL-Huntsville
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 4:57 PM)
We are hiring a Systems Architect in Huntsville, AL.  This role will have the ability to work both on/offsite(hybrid).     Peraton has a great opportunity to support the Aircraft Survivability Equipment(ASE) program as a systems engineer.  Working to help the military with missile detection and evade technology. - Performs independent high-level design of ASE application systems and how it would interface with aviation platforms. - Provides architectural and big picture oversight for development of new or enhanced products. Articulates the architectural vision, conceptualizes, and experiments with alternative architectural approaches, creates models and component and interface specification documents, and validates the architecture against requirements and assumptions. - Works with various product developers, product managers, and customer application experts to create software products containing required features and modifications. - Provides technical advice to other departments within the organization and may be responsible for integrating components built by product developers. - Establishes the basic structure of the system, defines essential core design features and elements that provide the framework. - Works closely with systems users in the identification and resolution of user problems and concerns for complex projects. - Performs cost-benefit analyses to determine whether requirements are best met by manual, software, or hardware functions; making maximum use of commercial off-the-shelf or already developed components. - Generates a set of acceptance test requirements for complex systems, together with the designers, test engineers, and the user to determine that all the high-level requirements have been met, especially for the computer-human-interface.
Requisition ID
2024-145941
Telecommute Options
Flexible for occasional telework
Job Locations US-IL-Chicago
Requisition Post Information* : Posted Date 1 week ago(4/18/2024 12:33 PM)
  Peraton is seeking a qualified professional to join our team as a Senior Quality Assurance Software Tester with Selenium. This full-time position is in support of the United States Military Entrance Processing Command (USMEPCOM).    Location: N. Chicago, IL (Great Lakes Region). Hybrid role, allowing for telework 2 days per week and a requirement to be on-site 3 days per week.   In this role, you will: - Provide assurance and testing support to the Application Operations teams. - Create, maintain, and manage test plans, test suites, estimates, test artifacts and test cases within a test management system for manual and / or automated testing. - Execute manual and automated testing using documented test cases per the test plan. - Work with modern automation frameworks for web and mobile application. - Report / track bugs identified until they are closed for every software release. - Work / Interface with various team members, teams, and customer counterparts.  - Provide / maintain a customer service-oriented approach with colleagues / customer. - Work with and train clients as required (testing, test plans, automation, etc.)  
Requisition ID
2024-145939
Telecommute Options
Flexible for occasional telework
Job Locations US-VA-Home
Requisition Post Information* : Posted Date 1 week ago(4/17/2024 3:49 PM)
Peraton is seeking a Deputy Manager, Engineering and Implementation to join our team of qualified and diverse individuals on our Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO supports the DOS Bureau of Consular Affairs (CA), providing IT Operations and Maintenance (O&M) to modernize the legacy networks, applications, and databases supporting CA services globally.   The Deputy Manager reports to the Director, Engineering and Implementation.   The Engineering Team leaders oversee and manage all engineering projects/pilots/proof-of-concept efforts and provide engineering services for physical and virtual hosting/operating environments for all CA systems, both domestically and abroad. Engineering and design services cover physical and virtual Windows and Linux Server platforms, as well IaaS/PaaS/SaaS offerings and SW-defined infrastructure within Consular Affairs. The Engineering and Implementation Manager leaders play a critical role in the strategic planning of the infrastructure and building a resilient architecture to support the CA mission.   Responsibilities As a technical leader, the Deputy Manager: - Overseas the development and maintenance of engineering and automation roadmaps that support strategic goals and objectives. - Provides technical leadership in lifecycle engineering activities (design, develop, test, implement, maintain) for new and existing capabilities/platforms in an enterprise environment with on-premises and cloud-integrated systems, applications, and infrastructure. - Ensures DOS policies and procedures are adhered to for security and configuration management. - Coordinates high visibility technical efforts between Engineering, Operations, and the Project Management Office.  - Provides oversight to team tasks and backlogs using scaled agile framework tools (Jazz) and works with Program/Government leadership to prioritize efforts and meet deliverable dates. - Develops and leads briefings and adhoc data calls for program leadership, the government customer, and other stakeholders.  As a people leader, the Deputy Manager: - Fosters a collaborative environment for a team of over 55 members and with partners and customers. - Develops and mentors task leads; effectively delegates engineering activities; ensures team is prepared to provide on-call support for 24x7 worldwide operations. - Monitors team member performance and facilitates their ability to achieve professional goals and program objectives. - Collaborates with Program Leadership to determine current and future staffing levels and expertise based on priorities and strategic direction of new technologies. A successful leader on the program: - Delivers measurable results working in an often fast-paced and professionally challenging environment. - Demonstrates flexibility by managing multiple tasks and reprioritizing tasks – often to meet tight timelines. - Leverages strong written and verbal communications skills to prepare and present technical concepts to audiences with different levels of technical knowledge. - Works closely with Government Leadership to identify opportunities to modernize current platforms, services, and systems.  Core Work Schedule: Monday – Friday, 8:00 AM – 4:00 PM   Work Location: Hybrid: remote AND up to one day per week in the office in Sterling, VA or Washington, DC.
Requisition ID
2024-145938
Telecommute Options
Flexible for occasional telework
Job Locations US-CA-San Diego
Requisition Post Information* : Posted Date 5 days ago(4/22/2024 8:34 PM)
We are hiring a Diving Safety Supervisor for a new program in San Diego, CA. Work will be performed onsite.   This role will have the opportunity deal with Naval Marine Mammal programs.  Training dolphins and sealions to assist the Navy with mine counter measures.   What you will do: - Plan, monitor and supervise all diving operations to ensure safety protocols are followed - Conduct risk assessments and develop operational diving plans for training and deployment missions - Maintain certification as a U.S. Navy Diving Supervisor and Marine Mammal Subject Matter Expert - Oversee maintenance and operation of dive systems, equipment, boats, and facilities - Manage inventory, inspect, and test diving equipment for serviceability - Train and instruct marine mammal handlers and support personnel in diving regulations, procedures, and techniques - Ensure compliance with all applicable U.S. Navy diving instructions, OSHA regulations and marine laws - Develop emergency management plans and standard operating procedures - Investigate diving incidents/accidents and implement corrective actions - Maintain comprehensive logs and reports on diving activities
Requisition ID
2024-145937
Telecommute Options
No remote/telework allowed
Job Locations US-CA-San Diego
Requisition Post Information* : Posted Date 5 days ago(4/22/2024 8:35 PM)
We are hiring a Program Manager for a new program in San Diego, CA. Work will be performed onsite.   This role will have the opportunity deal with Naval Marine Mammal programs.  Training dolphins and sealions to assist the Navy with mine counter measures.   What you will do: - Supervise and coordinate the training of marine mammals (dolphins, sea lions) to perform tasks - Manage teams of animal handlers, trainers, and veterinary staff to ensure proper care and handling of marine mammals - Oversee boat operations and dive teams that transport and deploy marine mammals for training exercises and real-world operations - Ensure all program activities comply with applicable environmental regulations, safety protocols, and ethical treatment standards for marine mammals - Develop and manage program budgets, schedules, personnel management, and procurement of equipment/resources - Coordinate with Navy leadership and other military/government agencies on program requirements and mission planning - Analyze program performance metrics and write operational reports, proposals, and documentation - Identify opportunities to implement new technologies or methodologies to enhance program capabilities
Requisition ID
2024-145936
Telecommute Options
No remote/telework allowed
Job Locations US-CO-Peterson Space Force Base
Requisition Post Information* : Posted Date 2 weeks ago(4/16/2024 5:26 PM)
Peraton requires Cyber Security Analyst (JNY) to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.   The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and  common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.   Duties and responsibilities include but are not limited to: - Investigate alerts, anomalies, error, intrusions, malware, etc. to identify the extent of a security incident and be able to help isolate the responsible agents. - Maintains multiprotocol routers, multilayer switches, network security devices and network management systems. - Performs systems administration, maintenance, computer security, and support for servers on networks and Computer Network Defense-Service Provider (CND-SPs). - Performs changes to associated routers, switches, and encryption devices. - Recommends improvements automated information system security polices. - Maintains and operates a services support program that provides systems administration, maintenance, computer security, and support for servers on networks. - Provides systems administration, maintenance, computer security, and support for physical servers. - Performs system, security, and operational testing/evaluation events. - Tests to ensure Government data is protected from unauthorized disclosure and remains under Government control. - Tests to verify configuration and protections of external and internal data flows between applications, containers, virtual devices, virtual machines, and cloud infrastructure. - Tests to verify data at rest encryption on cloud infrastructure. - Tests the build and related procedures. - Detects network intrusions and cyber incidents - Detects, identifying, and alerting the Government of possible attacks/intrusions, anomalous activities, and misuse activities, distinguishing these incidents and events from benign activities. - Assists in incident response - Monitors systems security and responding to security incidents - Participates in security systems testing - Ensures integrity and confidentiality of sensitive data - Prevents and detecting intrusion - Supporting incident containment and remediation recommendations - Conducts log file analysis - Uses various tools such as Remedy, Splunk, and Office Automation to perform duties - Some positions may require work outside a traditional work schedule to support the needs of the customer
Requisition ID
2024-145935
Telecommute Options
No remote/telework allowed
Job Locations US-CO-Peterson AFB
Requisition Post Information* : Posted Date 1 week ago(4/19/2024 3:17 PM)
We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado.    Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates Service Desk tickets.   The enterprise service desk engineers are responsible for: - Receiving escalated incident tickets - Creating incident tickets - Tracking incident tickets - Routing incident tickets to the proper group - Incident troubleshooting and resolution management - Identifying problems and initiating root cause analysis - Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting - Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs - Assisting with reactive and proactive Problem Management - Support Change/Asset Management as requried, via ticketing processes. - Interfacing and escalating with various levels of cutomer NOS, MRT, IRT personnel to jointly troubleshoot. - Support pre-system acceptance testing scenarios (SAT).   The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.   Customer experience is key and thus the service desk engineers may provide training to customers. All work is performed inside enclave located on an active military base, no Travel is required. Service Desk engineers will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services.    
Requisition ID
2024-145929
Telecommute Options
No remote/telework allowed