Peraton Corporation

  • Customer Technical Specialist

    Job Locations US-VA-Sterling
    Posted Date 3 months ago(1/3/2019 10:55 AM)
    Requisition ID
    2018-6934
    Category
    Information Technology
    Clearance Status
    Active/Current
    Security Clearance
    Secret
  • Overview

    We are looking for a Customer Technical Specialist/Systems Deployment Specialist out of our Sterling, VA office.  This lucky person will get to travel around the globe working with the Program Leadership Team, Sr. Deployment Technicians and the Government Client to coordinate, schedule and assist in the refresh of the DOS Consular computer systems.

    Responsibilities

    • Work independently and within small teams to support various software and systems related tasks
    • Work directly on-site with our client
    • Complete and submit all reporting requirements in a timely manner.
    • Deployment of new computer systems to replace existing systems.
    • Assist with the design, installation and support of server hardware, including staging,
    • Support software development activities, hardware design strategies, hardware and software installations
    • Troubleshoot/resolve/document any issues/problems during the deployment and provide excellent customer service to clients at all levels within the organization during the entire process.
    • Travels approximately 50-60%% OCONUS.
    • Provides guidance to entry level technicians, if needed.
    • After-hours and weekend support will be required periodically to support deployments.

    Qualifications

    REQUIRED:

    • Bachelor’s degree or an equivalent amount of experience plus 2 years of relevant work experience
    • 2+ years of direct experience in change, configuration, and/or release management.
    • 2+ years of experience using Microsoft workstation and server operating systems (Windows Server 2003, Server 2008, XP, and 7) and MS office suite (Word Power  Point, and Excel).
    • 1+ years experience with source control platforms.
    • 1+ years of experience using Microsoft SharePoint, Visio, PowerPoint and Access.
    • 1+ years of experience using Software and Systems Development Life Cycle (SDLC).
    • Experience may be substituted for educational requirements, and education may be substituted for years of experience.
    • Must possess a current and active SECRET CLEARANCE

    PREFERRED:

    • Excellent written, oral, and interpersonal communications skills, including excellent customer service and self-motivation skills.
    • Able to follow defined processes and document any issues/problems clearly.
    • Past experience in computer refreshes/deployments in a mid to large scale capacity is a benefit.
    • Experience delivering technical training to end users on software applications and hardware support in a classroom and/or one-on-one setting.
    • Developing training documentation (lesson plans, procedures, reports, etc.).
    • Experience with scripting languages (VBScript, Javascript, Powershell).
    • Familiar with international travel requirements such as Visa, medical, and passport.
    • Department of State experience.

    SECURITY CLEARANCE:

     

    This position requires the candidate to already have a current Secret security clearance and to maintain the clearance.

     

     

    Physical Requirements:

    The majority of position requirements will be performed within a professional office environment.  However, deployments can require the individual to lift and move computer and other equipment of approximately 25-50 lbs in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded.  Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.

    About Peraton

    Are you ready to join the next-generation of national security? Peraton is a fresh name in the industry with an established portfolio and legacy going back more than a century. We work differently than our peers – with agility, the freedom to innovate, an entrepreneurial spirit and a culture of responsibility. As part of the Peraton team, you’ll be part of our movement to build a great company, solve the most daunting challenges facing mankind today, to protect and promote freedom around the world, and to secure our future, for our families, our communities, our nation, and our way of life.

    EEO Statement

    We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

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