We are seeking a candidate to provide Help Desk/Systems Administration support for ONE-NET and Legacy operations supporting the European Region under responsibility of NCTS Naples, Italy. The Service Desk provides comprehensive information technology support to include device and network service support, application, email, and file access.

  Responsibilities may include but are not limited to: 

• Responsible for ticket creation, management, escalation and follow-up
• Escalate in accordance with the provided ticket escalation Standard Operating Procedures (SOP)
• Ensure all required incident data is documented in Remedy or applicable government management database
• Provide support as required during designated critical events, and disaster recovery operations
• Support resolution of all technology-related issues for supported TNOSC, LNSC’s, and remote sites
• Adhere to established policies and procedures
• Confirm resolution, conduct customer satisfaction surveys, and close tickets upon resolution of incident, problem, or request
• Contribute to knowledgebase to include development of standard operating procedures
• Interact with customers and co-workers to diagnose and resolve problems
• Provide initial support and classification of all incidents/problems or requests
• Track and resolve incidents not assigned to other support groups
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
• Troubleshoot software and hardware problems
• Functional Responsibility: Performs systems installation and integration of computer operating system software, network software, application software, computer hardware, and supporting network or telecommunications systems. Investigates and resolves operational problems in conjunction with other engineering and technical personnel.

REQUIRED:

• A Bachelor’s degree in a related field and 2 years of experience, OR; An Associate’s degree in a related field and 4+ years of specialized experience OR; at least 8 years of specialized experience without any formal education and a High School Diploma.
• Minimum of two years’ experience is required, of which one year must be specialized; 3+ years is preferred. Specialized experience required includes: administration of UNIX or other open systems-compliant multi-user system. General experience required includes: administration of multi-user computer systems. 
• Prior help desk experience and/or desktop support, and strong hardware and software troubleshooting skills. 
• DoD 8570.01-M IAT-II Baseline certification (ex. GIAC GSEC, CompTIA Security+ CE, (ISC)2 SSCP, CISCO CCNA Security).
• Valid US Passport with minimum of 1 year of validity

PREFERRED:

• Work independently and has excellent problem-solving, oral and written communication skills.
• Computing Environment certification (ex. Microsoft, CISCO)

Security Clearance:

This position requires the candidate to already possess an active Secret security clearance and to maintain the clearance. In order to obtain a clearance you need to be a US Citizen and show proof of citizenship.

Peraton provides innovative, reliable solutions to the nation’s most sensitive and mission-critical programs and systems. Peraton has significant experience providing highly differentiated secure communications, space, and technology solutions to key customers, and has become a trusted partner on missions that are critical to the security priorities of the United States. Capabilities include complex software and technology services and solutions, as well as end-to-end mission operations abilities, including Software Systems Development, Cyber, Modeling & Simulation, Mission Operations, Signal Intelligence (SIGINT), and Quick Reaction Capabilities (QRC) / Research & Development. The company is headquartered in Herndon, VA, with approximately 3,500 employees across the U.S. and Canada. 

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.