Peraton Corporation

  • White Glove IT Support Analyst

    Job Locations US-VA-Herndon
    Posted Date 1 week ago(11/5/2018 12:45 PM)
    Requisition ID
    2018-6776
    Category
    Information Technology
    Clearance Status
    None
    Security Clearance
    None
  • Overview

    This role is responsible for providing second or third tier technical support to internal company employees or external customers for desktop systems software, hardware and network infrastructure. Responds to situations where first-line technical support is unable to isolate or fix problems in malfunctioning equipment or software. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Communicates technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Participates in development of information technology and infrastructure projects. Conducts research on information technology trends that help facilitate employee productivity.

    Responsibilities

    • Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques.
    • Provides customer assistance support in setting up microcomputers, mobile devices and/or installing software packages, when required.
    • Provides user training for hardware/software products when in the process of client support
    • In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required.
    • Identifies problems and resolves hardware/software malfunctions.
    • Provides maintenance such as board replacement, cable switching, communication assistance, hardware/printer’s installation/replacement; and analysis support for such requirements.
    • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC Performance.
    • Accurately documents instances of hardware failure, repair, installation, and removal.
    • Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system Performance.
    • Support development and implementation of new computer projects and new hardware installations.
    • Assist other team members responsible for hardware in troubleshooting and repairing failures in office infrastructure such as printers, projectors, displays, desktop units, laptops, networks, etc.
    • Responsible for refreshing/swapping out desktops, notebooks, and general PC's.
    • Develops and maintains software and hardware inventory and tracking systems; develops inventory lists and orders, stocks and stores electronic components.
    • Implement IT policies, procedures, and system controls
    • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds.

    Qualifications

    REQUIRED:

    • Bachelor's Degree or equivalent amount of professional work experience plus three (3) years of increasingly complex and progressive experience in computer system/network operations.
    • 3 years of experience providing world class support to Senior level executive management

    About Peraton

    Peraton provides innovative, reliable solutions to the nation’s most sensitive and mission-critical programs and systems. Peraton has significant experience providing highly differentiated secure communications, space, and technology solutions to key customers, and has become a trusted partner on missions that are critical to the security priorities of the United States. Capabilities include complex software and technology services and solutions, as well as end-to-end mission operations abilities, including Software Systems Development, Cyber, Modeling & Simulation, Mission Operations, Signal Intelligence (SIGINT), and Quick Reaction Capabilities (QRC) / Research & Development. The company is headquartered in Herndon, VA, with approximately 3,500 employees across the U.S. and Canada. 

    EEO Statement

    We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

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