Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Peraton is seeking a Network Operations Tier II Analyst to join our team of qualified and diverse individuals.
In this role, you will support Customs and Border Protection (CBP) Network Management Support Services, providing advanced operational support for CBP network infrastructure. The Tier II Analyst serves as the escalation point for complex network incidents, performing in-depth troubleshooting and restoration activities to maintain network availability, performance, and security.
Location: This is a hybrid position based in either Orlando, FL; Ashburn, VA; or Springfield, VA. Candidates must reside near one of these locations to be considered.
Provide Tier II support for enterprise network incidents, conducting advanced troubleshooting and root cause analysis for issues escalated from Tier I analysts.
Diagnose and resolve complex WAN, LAN, MAN, VPN, routing, switching, wireless, and network security incidents within established service level agreements (SLAs).
Monitor network performance, identify trends, analyze recurring issues, and recommend corrective actions to improve network reliability and operational efficiency.
Lead incident response activities for priority and high-severity outages, coordinating technical resources and communicating status updates to stakeholders and leadership.
Review and validate Tier I troubleshooting efforts, providing technical guidance, mentoring, and knowledge transfer to junior analysts.
Support change management activities, including implementation, validation, and rollback of network changes in accordance with established procedures and maintenance windows.
Document troubleshooting procedures, resolution activities, root cause findings, and lessons learned in incident and knowledge management systems.
Collaborate with engineering, cybersecurity, telecommunications, cloud, and infrastructure teams to resolve cross-functional issues and manage operational dependencies.
Participate in problem management activities, conducting post-incident reviews and developing preventative measures to reduce future outages.
Support network maintenance, upgrades, patching, and technology refresh efforts across enterprise environments.
Analyze alarms, logs, performance metrics, and network management tools to proactively identify service degradation and potential vulnerabilities before customer impact occurs.
Assist in developing operational processes, standard operating procedures (SOPs), and technical documentation to improve service delivery and operational consistency.
Serve as a technical escalation resource within the 24x7x365 Network Operations Center (NOC), supporting mission-critical CBP operations.
Work collaboratively with subcontractors, service providers, and internal support teams to ensure timely resolution of incidents and fulfillment of service requests.
Support continuous service improvement initiatives focused on network stability, operational metrics, customer satisfaction, and overall mission effectiveness.
Basic Qualifications:
Preferred Qualifications (Certifications)
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
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