Salesforce Technical Lead

Peraton is seeking a Salesforce Technical Lead to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications and services globally.

 

The Salesforce Technical Lead leads production support operations, security governance, incident management, deployment, and operational stability for Salesforce platforms and integrated enterprise applications. This role ensures high system availability, secure operations, compliance adherence, and efficient resolution of production issues while driving continuous operational improvement.

 

The role provides technical leadership across Salesforce applications, integrations, cloud services, middleware platforms, and enterprise support processes, partnering closely with business stakeholders, cybersecurity teams, infrastructure teams, and development organizations.

 

Responsibilities

 

Production Support & Operations

 

• Lead day-to-day Salesforce production support activities across enterprise environments.
• Ensure platform availability, operational stability, and SLA compliance.
• Manage incident response, escalation handling, and issue resolution.
• Coordinate major incidents, bridge calls, and stakeholder communications.
• Monitor production systems, integrations, interfaces, and batch processes.
• Troubleshoot complex applications, integration, and data issues.
• Perform root cause analysis (RCA) and implement permanent corrective actions.
• Support on-call operations and critical production support activities.
• Drive continuous operational improvement initiatives to reduce recurring incidents.

 Salesforce Platform Support

 

 Provide operational support for: 

• Service Cloud
• Experience Cloud
• Lightning applications
• Apex jobs and scheduled batch processes
• Salesforce Flows and automation
• User provisioning and security administration
• Data management and migration activities

Responsibilities include:

• Log analysis and troubleshooting
• Performance tuning and optimization
• Data correction and validation
• Production defect resolution
• Environmental support and coordination

Integration & Middleware Support

 

• Support enterprise integration between Salesforce and external systems.
• Monitor and troubleshoot APIs, middleware, and cloud integrations.
• Resolve interface failures, synchronization issues, and data inconsistencies.
• Coordinate with integration, infrastructure, and vendor teams.
• Support MuleSoft, REST/SOAP APIs, AWS services, ETL processes, and event-driven integrations.
• Analyze integration logs, payloads, and transaction failures.

Security & Compliance

 

• Manage Salesforce security administration, including profiles, permission sets, role hierarchy, and field-level security.
• Support identity and access management (IAM), MFA, SSO, OAuth, and SAML integrations.
• Monitor and investigate security incidents, suspicious activities, and unauthorized access.
• Review audit logs and support cybersecurity operations activities.
• Ensure compliance with enterprise security standards, policies, and regulatory requirements.
• Support vulnerability remediation and security risk mitigation activities.
• Coordinate with cybersecurity, compliance, and audit teams.
• Support secure API, middleware, and cloud integration practices.
• Manage certificate renewals, secret management, and authentication configurations.
• Enforce change management and segregation of duties controls.
• Participate in security reviews, CAB meetings, and operational governance processes.

Release & Change Management

 

• Coordinate production deployments and release activities.
• Validate release readiness and post-deployment stability.
• Support rollback planning and deployment issue resolution.
• Ensure compliance with change management procedures and operational controls.
• Review production changes for security and operational impact.

Monitoring & Operational Excellence

 

• Implement and maintain monitoring, alerting, and operational dashboards.
• Track system health, operational KPIs, and incident trends.
• Improve support processes, automation, and operational documentation.
• Maintain runbooks, troubleshooting guides, and knowledge base articles.
• Drive process standardization and operational best practices.

Team Leadership & Collaboration

 

• Lead and mentor support analysts, administrators, and technical teams.
• Coordinate offshore and cross-functional support teams.
• Review ticket quality, operational processes, and technical solutions.
• Collaborate with business stakeholders, enterprise architects, developers, infrastructure teams, and vendors.
• Provide technical guidance and operational leadership during critical incidents and production events.

Core Work Schedule: Monday – Friday, 7:00 AM ET – 4:00 PM ET (Flexible). This position requires the ability to work flexible hours, including nights and weekends, for periodic maintenance and troubleshooting. 

Work Location: This position is hybrid with remote work and one day per week in the office in Sterling, VA, or Washington, DC. The number of days in office is subject to change based on program or government requirements.

 

Required Qualifications

• Requires US Citizenship and an active SECRET government security clearance with the ability to obtain TOP SECRET security clearance.
• 8+ years of enterprise application support and IT experience.
• 5+ years of Salesforce administration, support, or technical leadership experience.
• Strong experience supporting enterprise production environments and deployments.
• Experience on SailPoint and SNOW.
• Experience with Salesforce platform operations, integrations, and security administration.
• Experience with incident management, root cause analysis, and operational governance.
• Strong understanding of cloud technologies, APIs, middleware, and enterprise integrations.
• Experience working in Agile and ITIL-based operational environments.
• Strong collaboration skills and ability to work with teams of people of varying skill level.

Desired Technical Skills 

• Salesforce
  •  Salesforce Administration
  • Apex troubleshooting
  • Lightning Web Components (LWC)
  • Salesforce Flows
  • SOQL/SOSL
  • Salesforce security model
  • Salesforce Shield
  • Data Loader
  • Salesforce DX
• Integration & Cloud
  • MuleSoft
  • REST/SOAP APIs
  • AWS cloud services
  • ETL tools
  • Event-driven architecture
  • OAuth/SAML/SSO
  • CI/CD pipelines, such as jenkins
• Operations & Monitoring
  •  ServiceNow
  • Splunk
  • Dynatrace
  • AppDynamics
  • Incident management tools
  • Log analysis and monitoring platforms

Desired Certifications

 

• Salesforce Administrator
• Salesforce Platform Developer
• Salesforce Application Architect
• ITIL Foundation
• MuleSoft Certifications
• AWS Certifications
• Security-related certifications preferred

Desired experience supporting Department of State IT operations.

 

Education: 10 years of experience, may have supervisory or lead experience.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.