The Manager will be responsible for the leadership and oversight of team leaders whose teams perform duties such as:
Network Administration
- Analyzing and administering the technical architecture of Local Area Networks (LAN) and Wide Area Networks (WAN)
- Researching, testing, evaluating, and recommending telecommunications and data network systems
- Analyzing workload, including traffic and utilization trends
- Interfacing with users, consultants, technical teams, and vendors to determine the most appropriate hardware installations
- Supporting complex PCs and LAN/WAN networks throughout the organization
- Demonstrating advanced knowledge and experience in local and wide area networking, communications, and related hardware/software
- Identifying areas of operation requiring upgraded equipment, such as modems, fiber optic cables, and telephone wires
- Conducting surveys to determine user needs and reading technical manuals to identify equipment that meets requirements
- Visiting vendors to learn about available products or services and testing/evaluating hardware/software for efficiency, reliability, and compatibility
- Analyzing test data and recommending hardware or software for purchase
- Developing and writing procedures for installation, use, and troubleshooting of communications hardware/software
- Monitoring system performance, instructing users in equipment use, and assisting in solving data communication problems
- Designing and developing complex software interface programs and writing technical specifications for vendor bids
- Overseeing or assisting in the installation of communications hardware and performing minor equipment repairs
- Reviewing ticket queues assigned to the team and creating network documentation, including diagrams and port density lists
- Performing IAVA STIG checklists to mitigate findings/errors on network assets
- Conducting routine system and diagnostic checks on network and supporting systems
- Performing configuration changes to network devices under supervisor guidance
- Operating, maintaining, securing, and updating enterprise VoIP and VTC systems to ensure system integrity and security
- Configuring, patching, and scanning systems to maintain high availability and optimal performance
- Responding to incident tickets, service requests, and restoration of services, as well as processing requests for change
- Maintaining documentation of server/system characteristics, physical/logical capability diagrams, and security policies/settings
- Notifying the Government of any "critical" or "high" incidents impacting critical systems and services
- Troubleshooting, repairing, and recommending changes to VoIP and VTC infrastructure to ensure robust and sustainable systems
- Performing availability and performance monitoring, including trend analysis to assess service quality
- Employing best business practices to provide secure, standardized, and scalable VoIP and VTC systems
NSV Tools Administration
- Administering multiple network monitoring applications, including Broadcom Spectrum, RSA, and Cisco Identity Services Engine (ISE)
- Managing Spectrum for network performance monitoring and administering RSA and Cisco ISE for network security and access control
- Acting as a key interface between users and technical teams for application use and account creation
NSV Proxy Administration
- Administering Bluecoat Proxies to manage and secure network infrastructure
- Configuring proxies to enforce web access policies, filter traffic, and protect organizational and customer networks
- Administering the Menlo security platform for secure browsing and malware prevention
- Managing SSL certificates for customer sites and troubleshooting proxy and Menlo-related issues
Systems Administration
- Administering, developing, testing, implementing, and maintaining operating systems and related software
- Establishing and implementing standards for computer operations to ensure compatibility between hardware and software
- Troubleshooting and resolving software, operating system, and networking problems
- Scheduling, performing, and monitoring system backups and conducting data recovery when necessary
- Recommending hardware/software upgrades based on growth statistics and disk space forecasts
- Scheduling and performing system upgrades, including transitioning from test to production environments
- Configuring hardware such as workstations, printers, servers, and tape devices
- Providing technical support for system users
Protected DNS Administration
- Administering and maintaining Protected DNS for ARMY.MIL and ARMY.SMIL.MIL domains in support of Army LandWarNet in CONUS
- Managing TIER 0, TIER 1, and TIER 2 Name Servers on NIPRNET and SIPRNET using INFOBLOX appliances
- Performing tasks such as adding, deleting, and modifying DNS records (A, PTR, MX, CNAME, NS)
- Administering domain delegations, IP space assignments, and network registrations within ARMY.MIL and ARMY.SMIL.MIL domains
- Reviewing EP-DNS documentation for accuracy and completeness
- Analyzing, troubleshooting, and isolating complex network hardware/software problems using Windows and UNIX operating systems
- Monitoring system health and applying corrective actions as required
- Modifying hardware/software configurations based on mission and resource allocation requirements
- Maintaining ARMY.MIL’s NIC records, managing RPZs (Response Policy Zones), and performing INFOBLOX configuration, maintenance, upgrades, and installations
This role requires a highly technical and detail-oriented individual capable of managing complex network systems admins, ensuring security, and maintaining optimal performance across various platforms and applications. Individual must be confident interacting with contract and government high-level leadership.
