Help Desk Technician

Peraton is seeking a Help Desk Technician to join our dynamic, thriving team. This program is in support of the United States Coast Guard Academy providing technical assistance to computer users.  This position is located on site in New London, CT.

 

Day to Day Work Responsibilities may include:

• Responsible for answering questions or resolving computer problems for clients in person or via telephone or electronically
• Provide assistance concerning the use of computer hardware and software including printing, installation, word processing, electronic mail, and operating systems
• Provide exceptional customer service to both internal/external customers

 

 

Basic Qualifications:

• Bachelors Degree and 0 years experience or high school diploma/equivalent and 4 years experience
• U.S. Citizenship required; must have the ability to obtain a Public Trust clearance
• Prior Help Desk experience required
• Must have knowledge of Windows/Office 365 applications
• Must have the ability to troublshoot diagnostic issues
• Network+ and/or Security+ certifications 

 

 

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.