SITEC - IT Operations Service Owner Lead - Hurlburt Field, FL

Peraton requires a Service Owner Lead to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at Hurlburt Field in Florida. 

 The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

 The Service Owner Lead plays a pivotal role within our IT infrastructure team, providing change management support in line with the SIE OPORD.

Roles and Responsibilities:

• Management, leadership, development, and retention of the infrastructure and operations technology team, including training initiatives, mentoring, and performance coaching.
• Supporting the Component or TSOC Deputy Program Manager as assigned with supplying various reporting of issues and managing day to day activities with direct contact, as well as other senior program staff as appropriate.
• Customer success and relationship management interfacing with Component and TSOC leadership and the USSOCOM TPOC for effective resolution of site-related issues.
• Attending high visibility conference room discussions and relating technical matters to Peraton and USSOCOM leaders in a fast-paced environment.
• Provide periodic performance assessments of site support to leadership and government staff; and participate in / provide subject matter expertise in vendor relationship management meetings as required.
• Build successful stakeholder relationships with other service and operational leaders by developing a clear understanding of service needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Devise, establish, and improve site-specific IT processes, policies, and systems to enable and accelerate the implementation of strategies set by leadership. Make recommendations to improve enterprise service delivery and management processes as appropriate.
• Lead site infrastructure project reviews with both project leaders and stakeholders.
• Track and support site project leaders with resolution of major project roadblocks as required.

Required Qualifications:

• Minimum of 12 years of experience
• Active DoD TS/SCI clearance
• Demonstrated history of cross-functional leadership
• Effective communication with both technical and non-technical stakeholders is a critical component of this role
• Five (5) years of experience managing IT professionals.
• Experience with site-specific logistics and technical challenges in a dynamic functional, management, and technical environment.
• Experience working on a global-based, enterprise-wide project communicating with local and long-distance government personnel.

Desired Qualifications:

• Experience with IT Service Delivery using an ITIL/ITSM framework similar in size, scope, and complexity to the requirements of this TO.
• Experience (assigned or working with) the SOF community

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.