Telephone Technician

Peraton is searching for a Telephone Technician to work at Offutt AFB.

What you will do: 

Telephone Technician is assigned to and directly supports the J632 Unified Communications Branch by performing the following duties:

• Diagnose and resolve hardware and software issues related to Cisco VoIP phones and other Unified Communications endpoints
• Perform physical replacement and configuration of Cisco VoIP phones
• Troubleshoot and resolve integration issues between UC systems and other applications
• Administer and maintain the server infrastructure supporting the UC environment, including CUCM, Unity Connection, Cisco Finesse and other related servers/systems
• Perform system upgrades, patches, and security updates to ensure system stability and security.
• Monitor system performance and proactively identify potential issues
• Manage and administer Cisco Unified Communications Manager (CUCM), including device configuration, user provisioning, call routing, and dial plan management
• Configure and maintain call queues, hunt groups, and auto-attendant systems
• Manages the Cisco Unified Border Element and Gateways connecting the VOIP infrastructure
• Utilize ServiceNow (or other designated ITSM platform) to track, manage, and resolve incidents, service requests, and change requests related to UC telephony

Security Compliance:

• Implement and maintain UC systems in accordance with applicable Department of Defense (DoD) Security Technical Implementation Guides (STIGs)
• Configure and harden UC systems to meet DoD security requirements, including but not limited to access controls, auditing, and encryption
• Document STIG compliance activities and maintain evidence of security controls
• Report on STIG compliance status as required

What you will need: 

• BS with 5 Years, or HS Diploma and 9 years of relevant work experience
• Must hold, at minimum active/current DoD Secret with the ability to obtain Top Secret with SCI
• VoIP Troubleshooting, maintenance, and administration experience
• CompTIA Security+ or DoD 8570 IAT Level II equivalent certification
• Desired Certification - CCNP Collaboration

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.