SITEC - Process Engineer - MacDill AFB

Peraton requires Process Engineers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. 

This position is located at MacDill AFB in Florida.   

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.  

The Process Engineer serves as a key contributor within the Service Modernization and Automation (SMA) team, supporting the Enterprise Operations Support (EOS) organization under USSOCOM’s SITEC 3 EOM Task Order.  

• Analyze existing operational workflows and identify opportunities for process improvement and automation 

• Collaborate with SMA leadership, Service Modernization Managers, and matrixed stakeholders across CCs and TSOCs to document, standardize, and optimize service delivery processes 

• Enable scalable modernization across J63 domains 

• Develop and maintain process models, SOPs, and performance metrics to support modernization initiatives 

• Integrate process improvements with ITSM governance, RMF compliance, and ServiceNow capabilities 

• Support implementation of automation strategies that improve efficiency and reduce operational risk 

• Facilitate stakeholder engagement to ensure process alignment across J63 operational domains 

• Contribute to continuous improvement efforts through data analysis, feedback loops, and performance tracking 

• Ensure process designs support operational resilience, scalability, and long-term mission alignment 

• Provide technical input to modernization efforts across cyber, cloud, network, and service delivery domains 

• Maintain configuration integrity and documentation standards across evolving operational workflows 

Required Qualifications: 

• Min 6 years with HS degree, 4 years with AS/AA degree, 2 years with BS/BA

• DoD TS/SCI clearance  

• Experience in process engineering, workflow optimization, or service delivery transformation 

• Strong understanding of ITSM frameworks (e.g., ITIL), enterprise operations, and automation principles 

• Experience working in matrixed environments with cross-functional teams 

• Ability to translate complex operational requirements into actionable process designs 

Desired Qualifications: 

• Experience with ServiceNow process modeling and automation 

• Familiarity with RMF, ATO, and DoD cybersecurity frameworks 

• Lean Six Sigma, ITIL v4, or BPM certification 

• Experience supporting modernization efforts across cyber, network, or cloud domains 

• Strong analytical, documentation, and communication skills 

• Expertise in process mapping, gap analysis, and continuous improvement methodologies to drive enterprise-wide service optimization 

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.