SITEC - Change Manager - Hurlburt Field, FL

Peraton requires a Change Manager to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at Hurlburt Field in Florida. 

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The Change Manager plays a pivotal role within our IT infrastructure team, providing change management support in line with the SIE OPORD.

Roles and Responsibilities:

• Reviews and approves change priority schema with classifications (impact, priority, risk) and change authorization processes that align with Government requirements.
• Oversees the maintenance, management, and updates of the Request for Change (RFC) status register that is used to record, track, and report on the status of RFCs submitted for consideration.
• Reviews and approves the documentation of RFCs and the classification of proposed changes to the services, which includes the cost of the change, a risk impact assessment, and any system(s) security considerations.
• Develops and implements continual process improvements to the Change Management Plan as directed by the Government.
• Oversees schedule of planned, and approved changes (Forward Schedule of Changes [FSCs]).
• Provides change documentation, as required, including proposed metrics for measuring the effectiveness of a change.
• Publishes and communicates the approved FSC to appropriate IT and mission personnel, according to policies and procedures.
• Monitors changes, conducts change reviews, and reports results of changes, impacts, and change effectiveness metrics.
• Verifies that changes meet objectives based upon predetermined effectiveness metrics and determining follow-up actions to resolve situations where the change failed to meet objectives.
• Tracks approved RFCs that met the change objectives, been cancelled, abandoned with Government approval, or otherwise abandoned.
• Facilitates Change Board meetings, including the review of planned changes and results of changes made; ensures that appropriate parties are invited and represented in accordance with approved DoD policies and procedures.
• Works with Configuration Management to make sure changes that affect CI(s) are reflected in the CMDB.
• Performs an analysis of change related incidents and provides a report, as directed by the Government.
• Conducts research on process improvement and change automation.
• Develops, implements, and maintains internal change management policies, procedures, and associated training plans.
• Manages and provides guidance to junior members of the Change Management team.
• Assists with the definition and documentation of new or adapted change processes and procedures.
• Audits change process compliance across for the scope of their site/responsibilities.
• Develops and implements continual process improvements to the Change Management Plan as directed by the Government.

• Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA, 6 years with MS/MA, or 3 years with PHD 
• Must have experience with Remedy, ServiceNow or similar service ticketing software.
• A DoD TS/SCI clearance is required

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.