SITEC - VTC Technician - Peterson SFB, CO

Peraton requires VTC Technician's to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This role is in Colorado Springs, CO.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and  common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. 

The AV/VTC Technician requires excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections. VTC schedulers must have expertise in scheduling VTC sessions in VTC bridges, hands-on experience with debugging the interoperation of VTC bridges and end points, as well as experience setting up, maintaining and troubleshooting AV equipment (displays, microphones, sound boards etc.) 

Duties and responsibilities include but are not limited to: 

• Install, configure, manage, maintain, operate, and defend common area VTC equipment, including day-to-day setup, scheduling, and monitoring.
  • Schedule, coordinate, and administer multiple simultaneous VTC sessions.
  • Provide dedicated support to VTCs attended by Very Important Persons (VIPs), 
  • Recommend upgrades to VTC systems 
  • Provide version control and provisioning via a Telepresence Management Suite (TMS) for VTC CODECs. 
  • Install flat panel displays, room based VTC endpoints, projectors, and A/V equipment. 
  • Resolve issues down to the equipment level (black box). 
  • Manage, maintain, and post a daily MSL and shift change procedures 
  • Schedule, configure, and connect users to DISA GVS and DVS conferences. 
  • Train designated personnel on the operation of VTC equipment.

* CANDIDATE SELECTED FOR POSITION WILL BE A 1-YEAR HIRE*

Qualifications: 

• BS degree with 2 years experience, AA degree with 4 years experience, or HS Diploma with 6 years experience.
• A DoD security clearance at the TS/SCI level is required.
• 2 year experience supporting and troubleshooting VTCs in Government environnment, as well as troubleshooting and fixing VTC hardware and software (e.g., Cisco, Polycom, ViPers, and secure phones).
• Ability to follow procedures under stressful conditions.
• Ability to work closely with senior professionals.

#SITEC2025

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.