SITEC - Incident Manager - Hurlburt Field, FL

Peraton requires an Incident Manager to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at Hurlburt Field in Florida. 

 The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The Incident Manager plays a pivotal role within our IT infrastructure team, providing incident management support in line with the SIE OPORD.

Roles and Responsibilities:

• Manages the rapid progression of incidents from creation to completion.
• Performs trend analysis on incidents and publishes reports as directed.
• Formats and disseminates reports to peers and subordinate NetOps centers.
• Participates in meetings and conferences as directed.
• Provides technical analyses of incidents to peers and subordinate NetOps centers.
• Documents the relationship of incidents to configuration items.
• Documents and tracks plans to resolve, prevent, and mitigate future incidents of the same nature.
• Sets up IT support systems so end users can utilize systems with minimal issues.
• Monitors the effectiveness of the incident management process and makes recommendations for improvement.
• Develops and implements the incident management process.
• Analyzes incident trends and recommends corrective actions, as necessary.
• Engages and coordinates technical resources across IT support teams.
• Ensures that the incident management process is followed.
• Performs notifications and escalations within prescribed Performance Requirement Summary (PRS) requirements.
• Ensures incident reports include adequate notes for later review and analysis.
• Ensures follow-up change tickets are submitted and scheduled as appropriate.
• Ensures that incident tickets have the most current information and or corrective action(s).
• Provides input to problem management teams during root cause investigations.

Required Qualifications:

• Min 6 years with HS Diploma, 4 years with AS/AA degree, 2 years with BS/BA degree
• Active DoD TS/SCI clearance 
• At least two years of experience in IT Operations support.
• Written and Oral Communications Skills.

Desired Qualifications:

• ITIL 4 Foundations certification
• Working knowledge of Remedy ticket management software

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.