Peraton is seeking an experienced Account Delivery Manager to lead a team providing application maintenance and support services for our customer’s Computer Aided Dispatch (CAD) systems. The ideal candidate will be local to the New York City area, possess strong client management skills, and have a proven track record in managing teams delivering mission-critical IT services. Experience with CAD systems is highly preferred.
This position is a full-time, onsite based in Brooklyn, NY.
Day to Day Roles and Responsibilities:
Basic Qualifications:
Minimum of 10 years of experience in IT service delivery, account management, or project management, with a focus on mission-critical systems
Prior experience with Computer Aided Dispatch (CAD) systems, preferably in public safety or emergency services
Proven ability to build and maintain strong client relationships with excellent communication and interpersonal skills
Experience managing and motivating technical teams to deliver high-quality services
Familiarity with application maintenance, support processes, and IT service management (ITSM) frameworks such as ITIL
Strong problem-solving and decision-making skills
Excellent organizational and time-management abilities
Ability to work under pressure and manage multiple priorities in a fast-paced environment
Preferred Qualifications:
Experience working with government agencies or public safety organizations, particularly in New York City
Familiarity with dispatch system operations or similar emergency response environments
Background in managing 24/7 support operations for critical systems
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
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