Help Desk System Administrator

Peraton is seeking a Help Desk System Administrator for the Department of Defense (DoD) DMDC Enterprise Law Enforcement Support Services (ELEs2) program.  In this role, you will compile incident summaries, system performance data, and resolution timelines that feed into Monthly Status Reports (MSRs), ATO artifacts, and executive dashboards. Additionally, you're a part of a team that plays a proactive role in identifying recurring issues, recommending long-term fixes, and contributing to system enhancement discussions, particularly in support of the evolving needs of facial recognition algorithms, biometric identity validation, and real-time analytics integration. The candidate will be involved in the day-to-day support of operating systems and applications.  Additionally, occasional evening and weekend support for production deployments is required.  Strong analytical skills and experience with the ability to communicate is a must.  Strong understanding of UNIX, Shell scripting, and relational databases is needed. Must be able to work in a team environment and independently with minimum management oversight. Must possess high energy and strong motivation to make a difference.  The work is fast paced and with changing priorities. Task switching without loss of productivity is a must.

• Maintains smooth operation of multi-user computer systems, including coordination with network engineers.
• Monitors and managessystem resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
• Performs systems security administration functions, including creating user profiles and accounts.
• Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space.
• Interact with users and evaluate vendor products.
• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
• Develops and monitors policies and standards for allocation related to the use of computing resources.

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
• Able to obtain Public Trust clearance.
• Security+ certification is required, must be current 
• Handle the replacement of certificates in the infrastructure
• Be able to STIG configure and patch all components
• Ability to assist with developing procedural and technical documentation
• Ability to follow project plans (system migrations and software release upgrade)
• Ability to work evening and weekend hours on a rotational basis for production deployments, take support calls/JIRA for Test/MO help
• Experience in supporting software developers in development environments
• Strong diagnostic and troubleshooting skills
• Must be able to effectively articulate complex, technical concepts to on-site clients, non-technical management and co-contractors
• Must demonstrate a strong sense of self-motivation and direction

Desired Qualifications:

• Experience working with middleware products such as WebLogic, Tomcat, Apache, Redhat JBoss-EAP, and Java is preferred

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.