Help Desk Systems Engineer

Peraton is seeking a Help Desk Systems Engineer for the Department of Defense (DoD) DMDC Enterprise Law Enforcement Support Services (ELEs2) program.  

The IT Help Desk Tier 3 systems engineer plays a critical role in sustaining the operational integrity of the Defense Biometric Identification System (DBIDS), Identity Matching Engine for Security and Analysis (IMESA), Identity Intelligence (I2), and Facial Recognition modernization efforts. This position provides advanced systems engineering support assisting Help Desk System Administrators for resolving complex incidents and escalations that exceed Tier 1 and Tier 2 capabilities, ensuring continuity of service across mission-critical identity and access management systems deployed within the DMDC environment. Help Desk system engineer supports responsibilities include close collaboration with the development teams and DMDC IT Ops for in-depth troubleshooting of software, system integration, network connectivity, biometric device performance, and database-related issues.

What You'll Do:

• Provide first and second-level support to users for hardware, software, and network issues. 
• Diagnose and resolve technical problems, escalating complex issues when necessary. 
• Assist in the deployment, configuration, and management of IT infrastructure. 
• Contribute to the design and planning of new systems and infrastructure. 
• Maintain technical documentation and procedures. 
• Provide excellent customer service, ensuring user satisfaction and resolving issues promptly. 
• Implement and maintain security protocols to protect the IT infrastructure. 
• Monitor the performance of IT systems and applications to ensure optimal operation. 

Required Qualifications

• 2 years with BS/BA; 0 years with MS/MA; 6 years with no degree
• Clearance Requirement: Ability to achieve Public Trust
• Must be a U.S Citizen
• Experience with troubleshooting of software, system integration, network connectivity,
• Experience with first and second-level  user support for hardware, software, and network issues.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.