SITEC - Service Owner Lead - Fort Bragg, NC

Peraton has an outstanding opportunity for an experienced IT Operations Service Owner Lead to provide technical leadership, contractor management, direction, administration, and leadership of the execution of his/her respective site’s requirements for the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) in support of United States (U.S.) Special Operations Command (USSOCOM). The IT Operations Service Owner Lead will be responsible for assigning tasks to contractor personnel, supervising ongoing SITEC 3 EOM technical efforts, coordinating with the USSOCOM TPOC, and managing the overall site service delivery performance of their assigned command / location.

The IT Operations Service Owner Lead must be self-motivated and will be required to work in a fast-paced environment with the ability to communicate clearly, both written and orally. The IT Operations Service Owner Lead must have good management and communication skills to interact and coordinate effectively with both internal and external executive leadership teams.

The IT Operations Service Owner Lead is responsible for the efficiency of System and Network Infrastructure Services, End-User and Common Device Services, and Service Management, including managing technical issues and business processes on site; managing and responding to Government issues, concerns, and comments; and alerting the Government proactively to potential contractual or programmatic and resource limitation issues. The IT Operations Service Owner Lead will be the main interface at their assigned site between the USSOCOM end customers, the applicable SITEC3 EOM Deputy Program Manager, and the supported Component or TSOC J6/G6 management staff while providing input into the management activities within his/her functional area. The IT Operations Service Owner Lead will manage Contractor and subcontractor staff on site, ensure staff development for retention, and work with third-party vendors applicable to his/her site as needed. The IT Operations Service Owner Lead may manage teams of contract support at multiple locations as necessary. The IT Operations Service Owner Lead is required to organize, direct, and manage all support functions applicable to SITEC 3 EOM Service Delivery for multiple, complex, and inter-related project tasks within the scope of their assigned site(s). Must be able to review task plans and deliverable items, and manage schedules in line with budget. The IT Operations Service Owner Lead will ensure all personnel within his/her responsibility receive adequate guidance and direction for performing their daily tasks and will be responsible for developing/presenting briefings, preparing correspondence, and submitting project status reports as required.
 
Typical Responsibilities include, but are not limited to:

• Management, leadership, development, and retention of the infrastructure and operations technology team, including training initiatives, mentoring, and performance coaching.
• Supporting the Component or TSOC Deputy Program Manager as assigned with supplying various reporting of issues and managing day to day activities with direct contact, as well as other senior program staff as appropriate.
• Customer success and relationship management interfacing with Component and TSOC leadership and the USSOCOM TPOC for effective resolution of site-related issues.
• Attending high visibility conference room discussions and relating technical matters to Peraton and USSOCOM leaders in a fast-paced environment.
• Provide periodic performance assessments of site support to leadership and government staff; and participate in / provide subject matter expertise in vendor relationship management meetings as required.
• Build successful stakeholder relationships with other service and operational leaders by developing a clear understanding of service needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Devise, establish, and improve site-specific IT processes, policies, and systems to enable and accelerate the implementation of strategies set by leadership. Make recommendations to improve enterprise service delivery and management processes as appropriate.
• Lead site infrastructure project reviews with both project leaders and stakeholders.
• Track and support site project leaders with resolution of major project roadblocks as required.

Required Qualifications

• Minimum 12 yrs of experience
• Active DoD TS/SCI clearance
• Five (5) years of experience managing IT professionals.
• Experience with site-specific logistics and technical challenges in a dynamic functional, management, and technical environment.
• Experience working on a global-based, enterprise-wide project communicating with local and long-distance government personnel.
• Experience from previous roles in enterprise data center to include servers, storage, databases, and web/portal servers.

Desired Qualifications:

• Experience with IT Service Delivery using an ITIL/ITSM framework similar in size, scope, and complexity to the requirements of this TO.
• Certifications in one or multiple Cloud Service Provider umbrellas: Amazon Web Services (AWS) / Azure (MicroSoft) / Other
• Experience (assigned or working with) the SOF community.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.