Hardware Technician

Peraton is seeking a Hardware Technician to join our team of qualified and diverse individuals on our Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO supports the DOS Bureau of Consular Affairs (CA), providing IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.

A critical element of the CAEIO program is providing IT Operations and Maintenance support for the HW/SW platforms used by CA IT systems in U.S. Passport Offices and Agencies. The Hardware Technician supports domestic Consular facilities, collaborating with government Systems Administrators (SA). Responsibilities include providing technical expertise for HW/SW at the Domestic Consular/Passport facilities and augmenting SA duties as needed.  They also support the SA and ISSO in ensuring security and internal controls align with Department of State policies and procedures. 

Responsibilities

• Coordinate and plan for upgrades, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW as required.
• Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
• Develop, maintain, and communicate diagrams, system configurations and technical documentation.
• Provide a full array of PM/RM services on all card printer systems and associated equipment. PM shall include all periodic cleaning, maintenance, replacement parts, refurbishment, calibration, and/or other adjustments of the card printers and related equipment as necessary.
• All PM/RM will be performed in accordance with the manufacturer specifications, manuals and other instructions. The Hardware Technician is responsible for ensuring that printers are operational during normal business hours. No printer will be without the capability to personalize passport cards for more than 24 hours.
• Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
• Install, configure, troubleshoot, resolve complex issues, and support ongoing usability of desktop computers, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-Off-the-Shelf (GOTs) technology.
• Install and Troubleshoot DOS approved Government Furnished Equipment (GFE) for break/fix/move related issues or requests, maintain and support crisis management kit to ensure compliance with all current patches and updates.

Core Work Schedule: The Hardware Technician must be available to work 3:00PM - 11:00PM, with flexability to support the first or second shift on short notice as needed to ensure full site coverage.

Location: 7373 E Rosewood St, Tucson, AZ 85710

Required Qualifications

• U.S. citizenship and active SECRET Government Security Clearance.
• Thorough understanding of analog and digital circuits with a demonstrated ability to troubleshoot to PCB level.
• Ability to use a variety of hand tools and electrical test equipment in the performance of duties.
• Strong mechanical skills.
• Ability to read and interpret equipment manuals, mechanical drawings, and electrical schematics.
• Working knowledge of electrical clutches, belt driven and mechanical geartrains, DC stepping motors, optical and proximity sensors.
• Ability to communicate on a technical level with coworkers, customers and engineers.
• Knowledge of the fundamental principles of lasers.

Desired Qualifications

• CompTIA A+ Certified
• CompTIA Network+ Certified
• CompTIA Security+ Certified

Education: High school diploma or equivalent and 9 years of professional IT support experience; Associate with 7 years of experience; Bachelor's with 5 years of experience; Master's with 3 years of experience

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.