Business Analyst (CRM)

The ideal candidate will provide Outreach and Relationship Management to Support Agile and DevSecOps Environments to include the following:

• Developing, maintaining, delivering, and executing a comprehensive plan for customer outreach and Customer Relationship Management (CRM).
• Defining the plans, processes, and methods for managing coordination and communications with the stakeholder community.
• Supporting both broad and targeted stakeholder coordination and communications of relevant activities, schedules, testing, and service capabilities, to increase awareness customer confidence, and to improve customer satisfaction levels.
• Developing the plans, processes, tools, and techniques to collect user feedback and customer satisfaction (e.g., surveys, questionnaires); analyze and assess results; identify and recommend opportunities for continuous improvement; and report results and recommendations back to the Sponsor.

*Position is contingent upon Spring 2025 contract award*

• TS/SCI with Polygraph level clearance is required.
• BA/BS and 8+ years of experience; Masters and 6+ years; an additional four years of experience may be considered in lieu of degree.
• Proven experience as a Business Analyst, with a focus on CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.).
• Strong understanding of CRM processes, customer lifecycle management, and data-driven decision-making.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Experience working with cross-functional teams and translating business requirements into technical solutions.
• Knowledge of CRM system configuration, customization, and integration with other enterprise tools.
• Familiarity with data reporting and analytics, with experience in tools like Excel, Power BI, or Tableau being a plus.
• Strong communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.