Service Desk Support Specialist

Peraton is looking for qualified individuals to join the team with experience supporting operations in the Armed Forces America Pacific region. As the Armed Forces America Pacific region becomes more increasingly challenging areas of operations, the demand for an experienced and qualified workforce to protect our nation’s interests will only continue to grow.

As new threats emerge, a dynamic, agile, and highly qualified workforce is required to support critical operations. There are multiple positions at each level (Junior, Journeyman, Senior) so don’t miss out on pursuing this opportunity. Do you have one or more of the below skill sets? Submit your resume for our team to review.

The Service Desk Support Personnel will provide Level 1 and Level 2 service desk support to include:

• Answer and record all incoming calls
• Take ownership of problems until full resolution
• Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications
• Provide solutions as practicable over the telephone
• Provide follow-up to the user on the status of the problem until resolution
• Verify problem resolution prior to closure
• Provide detailed analysis of the problem
• Determine if equipment is warranted and arrange appropriate resolution under warranty
• When special or unique situations warrant – contact the appropriate vendors and Escalate the problem as required. 
• Maintain a current inventory of all 403d TFSB hardware and software on the NIPR, SIPR, and CENTRIXS-K network.

• High School level plus some specialized training and a minimum of 5 years of experience
• 2 years experience within the last 4 performing Service Desk and general knowledge of Windows OS.
• Active: IAT Level II Certification (subject to verification)
• Active Secret, NACLC/Level T5 security clearance
• US citizenship required

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.