SITEC - Senior AV/VTC Technician - Fort Bragg, NC

Peraton requires Audio Visual/Video Teleconferencing (AV/VTC) Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3.  Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad. 

Position is located at Fort Bragg, NC.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The AV/VTC Technician requires excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections. VTC Schedulers must have expertise in scheduling VTC sessions in VTC bridges, hands-on experience with debugging the interoperation of VTC bridges and end points, as well as experience setting up, maintaining and troubleshooting AV equipment (displays, microphones, sound boards etc.) Must have the ability to configure, test and troubleshoot Crestron equipment. Proficient in Crestron Studio (the Crestron Application for fully customizable programming, GUI design, engraving, device set up and congratulation. A thorough understanding of video distribution using digital media driven technologies (NVX). The Senior AV/VTC Technician shall manage and provide day-to-day support for desktop VTC units. The Sr. Technician shall provide VTC equipment services including, but not limited to, the following:

Primary Duties:

• Install, configure, test, debug, and decommission desktop systems.
• Recommend lifecycle upgrades for desktop VTCs; implement approved upgrades upon procurement.
• Install and configure flat-panel displays, room-based VTC endpoints, projectors, and A/V equipment.
• Proactively monitor MCU VTC sessions to ensure seamless operation for end users.
• Troubleshoot, analyze, and isolate root causes of issues arising during live VTC sessions.
• Schedule, coordinate, and manage multiple simultaneous VTC sessions, VTC bridges, and Session Border Controls.
• Plan, install, configure, operate, maintain, secure, manage, repair, and update VTC components, including software updates, account management, and conference scheduling.
• Recommend annual VTC system upgrades and implement approved enhancements acquired by the Government.
• Continuously monitor VTC services for early detection of incidents, outages, or performance issues.
• Provide remote support for deployed VTC endpoints.
• Some positions may require shift work or a non-standard schedule to support the USSOCOM mission.

Education & Experience Equivalency: 8 years of experience with a BS/BA degree OR 6 years of experience with MS/MA degree OR 12 years of experience with HS Diploma. 

Security Clearance: Active DoD Top Secret w/SCI (TS w/SCI) clearance or higher is required.

At least four (4) years of experience in supporting and troubleshooting AV/VTC equipment in a government environment.

Proven expertise in diagnosing and resolving AV/VTC hardware and software.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.