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Cyber Operations Research, Advisor

Job Locations US-AZ-Fort Huachuca
Requisition ID
2025-154633
Position Category
Cyber Security
Clearance
Secret

Responsibilities

The Army IT Service Catalog (AITSC), IT Metrics, and Army IT Portfolio (AITP) provide objective means to measure and cost service delivery, manage service delivery expectations, and supports the need for continual service improvement. For each deliverable, the Contractor shall coordinate with the Government for input on drafting, modifying, finalizing, creating timelines (project schedules) in support of the initiatives executed by NETCOM Command Activities Group on behalf of the Deputy Chief of Staff G6 and Office of the Chief Information Officer for Army.
 
Unique Support Tasks
1) Draft and provide updates to the Army IT Portfolio services list to reflect current DoDIN-A technical support and initiatives.
2) Draft and provide updates to the NETCOM IT Services Catalog to reflect current DoDIN-A Services, technology initiatives and delivery expectations.
3) Update the services-to-capabilities matrix yearly, which is referred to as “Services Crosswalk”.
4) Identify KPIs for operations. Research, validate, and modify service delivery expectations for leadership analysis. l
5) Support the collection of consolidated quarterly and annual IT Metrics reports.
6) Conduct analysis against IT Metrics reports to identify areas for service improvement.
7) Participate in AITSC Catalog Working Groups, AITP Working Groups. Research Service delivery impacts to customers, present findings to working groups, and implement IT Service Catalog changes.
8) Assist DoDIN-A customers in use of the IT Services Cost estimation tools like Support Agreement Cost Estimation Tool (SACET) to determine Mission Funded costs.
9) Recommend changes to practices, processes, standards and technologies to improve service delivery updates to the AITSC and the AITP. Update and maintain changes to the Process Management Plans annually in partnership with NETCOM G3 Capability Managers and Capability engineers.
10) Implement and update the Continuous Service Improvement Program for identified processes.
11) Maintain Service Design Packages for NETCOM enterprise systems, capabilities, services, and emergency technology.

Qualifications

Basic Qualifications:

  • Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD
  • Secret Clearance
  • Experience with the following tasks:
    • Participate in project meetings, working groups, forums, in-progress reviews (IPR), and after-action reviews (AAR) in coordination with Government.
    • Recommend changes to processes, standards, and technologies to improve service delivery.
      Develop Course of Actions (COAs) outlining suggestions or change recommendations to the Government.
      Develop gap analysis between existing and proposed technical capabilities, and formalize in system documentation, technical procedures, and test reports and results.
    • Provide recommendations to the Government on project improvements to reduce overall costs, including input to business case analysis, cost benefit analysis, and e-business solutions.
      Review and analyze new initiatives and best practices. Provide recommendations to the Government to improve program management.
    • Provide requirements to support the integration of enterprise systems, capabilities, services, upgrades, and emerging capabilities into the Army service desk, ticketing, incident management, request fulfillment, problem management, change management, asset and configuration management, and knowledge management processes.
  • Advanced expertise in IT service design, service improvement, and service delivery.
  • ITILv4

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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