SITEC- Mobile Device Support Specialist - Fort Campbell, KY

Peraton is seeking Mobile Device Support Specialists to support the Special Operations Command Information Technology Enterprise Contract (SITEC) – 3. Positions are located at SOCOM Headquarters at MacDill AFB, FL, as well as TSOC and Component locations in the United States and abroad.

About SITEC 3 Enterprise Operations and Maintenance (EOM)

The SITEC 3 EOM Task Order (TO) provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), and deployed forces with Operations and Maintenance (O&M) services, including:

• Network Operations (NetOps) maintenance
• Systems and network infrastructure support
• End-user and common device support
• Configuration, change, license, and asset management
• Training and Install, Move, Add, and Change (IMACs) services

These functions are critical to supporting USSOCOM, the CIO/J6 organization, and end-users operating globally 24/7/365.

Mobile Device Support Specialist Responsibilities:

Under the direction of the Mobile Device Support Manager, the Mobile Device Support Specialist will provide technical support for mobile devices and applications across multiple operating systems (Apple iOS, Android OS, BlackBerry, and others as required). This role includes troubleshooting, monitoring, and maintaining mobile device hardware, Mobile Device Management (MDM) systems, Active Directory, enterprise messaging systems, and wireless technologies.

The specialist will also be responsible for planning, engineering, coordinating, and managing equipment installations across multiple impact levels and networks to ensure SOF professionals remain securely connected to mission-critical information.

Key Duties & Responsibilities:

• Configure, test, troubleshoot, issue, and receive mobile communication devices and peripherals.
• Investigate and integrate new technologies to enhance efficiency, readiness, and effectiveness within USSOCOM.
• Support the management and monitoring of systems and networks critical to USSOCOM operations.
• Escalate incidents following USSOCOM regulations, policies, and procedures.
• Provide support for laptops, tablets, wireless, and cellular technology in compliance with policies.
• Submit and track DISA certificate issuance requests, maintaining validity and revocation records.
• Configure and connect users to DISA GVS and DVS services.
• Support mobile-enabled devices and peripherals across multiple environments, networks, and security impact levels.
• Troubleshoot, repair, and provide logistical support for mobile devices.
• Provide hardware, software, website, and multimedia support.
• Manage and resolve trouble tickets using the designated corporate ticketing system.
• Troubleshoot mobile device hardware, software, and operating systems from vendors such as Apple, Samsung, and BlackBerry.
• Manage cellular lines of service, including plan adjustments, adding/removing lines, and global plan configurations.
• Administer MDM accounts, assisting with user logins and security settings.
• Download and install user signing and encryption certificates from DISA onto devices.
• Troubleshoot wireless carrier network services (voice, data, SMS, MMS, tethering, mobile hotspots, and carrier number management).
• Provide input for smartphone information system design and installation requirements.
• Maintain reference materials, including user tips, FAQs, and SOPs.
• Assist in the development and maintenance of technical and procedural documentation for enterprise mobile device configurations and support processes.
• Provide user guidance and training on enterprise mobile device functions.
• Escalate trouble tickets to Tier 3 support when necessary.
• Configure and enroll client mobile devices with approved firmware, OS patches, and security updates.
• Support enterprise mobile device refresh periods, providing Tier 2 MDM support and device deployment.
• Adhere to client property management processes and policies.
• Process replacement devices (seed stock) between vendors and end users.
• Some positions may require shift work or non-standard schedules to support USSOCOM operations.

• Education & Experience:
• Bachelor’s degree (BS/BA) with 2+ years of relevant experience
• High School with 6+ years of relevant experience
• Certifications & Clearance:
• DoD 8570-M IAT II certification (required)
• Active TS/SCI or higher security clearance (required)

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.