Enterprise Services Manager

The Enterprise Services Division ensures all devices, systems, and services are always available and appropriate processes and procedures are in place and well documented. Ensure that all devices managed by the GCC are operational using Government-provided tools, Contractor-developed processes, and/or manual procedures to verify managed devices for outages, performance issues, and services degradations. Develop, document, and sustain management methods for device maintenance. Design, develop, implement, and maintain automation, workflows, documentation, and processes based on Government’s weekly requirements identified in eMASS supporting documentation, SOPs, and TTPs. Facilitate ticket escalation to Tier III support, DISA, or other external partners for all issues affecting services outside the scope of the GCC.

Basic Qualifications:

• 6 years of experience, may have lead experience
• Certifications: Information Technology Infrastructure Library Manager’s Expert Certificate or higher. DCWF Code 431 Intermediate: CompTIA Security+ or Systems Security Certified Practitioner (SSCP)
• Must have and maintian a Secret Clearance
• Experience managing a team of technical professionals in an IT service desk-oriented environment
• Experience in the management of the Information Technology (IT) infrastructure within an organization, including the physical network (e.g., LANs/WANs, servers, terminals) as well as server applications and software

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.