Service Designer-UI/UX

The Service Desinger- UX/UI will be responsibile for the following day-to-day duties:

• The UI/UX Lead conducts user research, analysis and synthesis, persona development, interaction design, and usability testing to create products that delight end users
• Applies Human-centered design principles to create User Interface elements
• Ensures the overall user experience, facilitates, and enables user outcomes in an intuitive manner
• The UI/UX Lead may be a member of the Contract Management Team or a member of an Agile Development Team

*Position is contingent upon contract award*

Required Expertise:

• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD

• Minimum of 5+ years’ experience designing complex service design systems for multiple touchpoints projects
• 5+ years of experience in service design, user experience design, or related fields
• 5+ years of combined professional service design, CX, and/or UX experience
• Demonstrated experience developing user experiences in large-scale software development projects
• Demonstrated experience performing user research, to include designing and delivering surveys, conducting user interviews, and compiling data gained from these activities
• Demonstrated experience using design thinking, Agile concepts and practices, and product management principles to develop customer focused software products
• Experience with visual design/interaction design creating and implementing user interfaces based on user data gathering
• Strong understanding of current quantitative and qualitative user analysis techniques
• Ability to use web analytics to understand user flows, behaviors, and burden
• Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
• Ability to draft user flows from start to finish with technical input
• Ability to create and evaluate low-fidelity versions of their ideas before implementing them
• Ability to bring relevant people together to help them understand the user's goal and establish a common goal
• Ability to plan and execute system mapping, customer journeys, scenarios and service specifications
• Analyze research data identifying and generating meaningful insights and behavioral patterns
• Work closely with visual designers contributing to the improvement of the design quality and final user experience
• Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap
• Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenge
• Strong background in service and strategic design
• Strong skills in conducting and synthesizing research, insights and findings
• Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification with skills in visual and interaction design
• Prior portfolio showcasing design solutions and strategic approache.
• Ability to facilitate workshops and set design sprints
• Knowledge of agile approaches and techniques
• Ability to communicate effectively with different audiences
• A solid competency in storytelling and public speaking. Comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work
• Attention to details and organizational approach
• Ability to understand the impact of technology on design deliverables
• Demonstrated attention to detail and ability to identify and communicate quality deficiencies verbally and in writing
• Highly dependable with a proactive and team-oriented work posture

Preferred Qualifications:

• Masters’ Degree preferred 

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.