Investigations Supervisor

Peraton is seeking to fill a critical role for a full-time Investigative Support Branch Manager within our Risk Decision Group.

This position is 100% remote.

What you’ll do:

The Investigative Support Branch Manager will be responsible for the following but not limited to:

• Lead and manage a diverse group of remote investigative support specialists, monitoring the progress of case work and deliverables to customer.
• Ensure a quality product is provided to clients and customers in a timely manner.
• Has overall accountability for customer satisfaction with team performance and quality
• Provide workload management as well as oversight of specialist in multiple time zones.
• Accountable for assignment strategies, operational logistics and cross department collaborations
• Provide on-going oversight and instruction regarding new policies, clarifications and guidance put forth by federal customers and Peraton.
• Effectively utilize government and internal database reports to manage specialists and workload inventory.
• Establish and maintain relationships with agencies providing records to the organization.
• Develops/maintains department process manual and related materials.
• Work cross functionally with the Investigative Support Branch leadership team and support functions to execute to contractual and corporate requirements.
• Serves as the initial point of contact for help/support regarding systems and departmental processes.
• Prepares for and conducts regular telephonic conferences for team and department staff.
• Accountable for effective profit/loss management for the Investigative Records Branch; develops strategies and tactics to ensure profitability.
• Analyzes operational data and projections to forecast unit performance and monitor expected achievement.
• Reviews operational data such as team productivity, prepares findings on trends and presents to leadership.
• Manage supervisory administrative processes including, time off requests, payroll approval and submission, and onboarding.
• Provide daily supervision including hiring, training, evaluations, disciplinary action, coaching, counseling, and termination actions with direct reports.
• Coach personnel on both performance and career goals to link team development with organizational needs.
• Other duties as assigned.

Required qualifications:

• US Citizenship
• Current/Active T5/SSBI favorably adjudicated clearance.
• High school diploma required.
• Six years general work experience.
• Five years of experience working on government background investigations.
• Experience documenting investigative findings in well-drafted reports and the ability to communicate (both oral and written) complex issues with simplicity.
• Intermediate to advanced computer skills; working in multiple system simultaneously.  
• Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook).
• Ability to demonstrate leadership, exercise good judgement, make independent decisions and lead with positivity and encouragement to empower a team.
• Ability to communicate effectively with all client groups as a representative of Peraton.
• Maintain high level of confidentiality, ethics, and integrity.
• Ability to identify areas of opportunity and take decisive action yielding positive results.
• Must be dependable, highly responsible and have exceptional customer services skills.
• Demonstrate ability swiftly adapt to any process or policy change and implement it effectively.
• Ability to sit for long periods of time.
• Travel as required (up to 10%).

 Desired qualifications: 

• Bachelor’s Degree preferred but not required.
• Prior management experience preferred but not required.
• Ability to handle several ongoing projects, tasks and metrics while working independently.
• Excellent organizational, scheduling and prioritization skills.
• Proficient writing and communication skills.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.