Software Developer/Help Desk Specialist

We are hiring for a Software Developer/Help Desk Specialist in Chièvres Air Base, Belgium (SOFA position). 

What you'll do:

• Provide Command, Control, Communications, Computers and Information Management (C4IM) Support.
• Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.
• Primary point of contact for processing trouble tickets assigned to the USAG Information Management Office (IMO) group.
• Process and maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts.
• Install and configure Army NIPR/SIPRNet images on computers.
• Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems and establish and maintain records on repairs, downtime, changes and updates.
• Design and create SharePoint sites; set permissions based on customer requirements;
• Develop, maintain and document new and current SharePoint solutions and workflows.
• Develop web parts, import/export data, and integrate document management systems.
• Provide technical SharePoint support and problem resolution, as well as, user training.
• Provide weekly and monthly status reports documenting work performed.

Customer Relationship:

• Participate in customer visits and service reviews. 
• Respond to service, product, technical, and customer questions in an urgent fashion.
• Excellent communication and customer service skills

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD; in lieu of degree, 9 years of applicable experience will be acceptable.

What you'll need:

• Demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware desktop support in an enterprise setting.

• Demonstrable experience in Windows 10/11 Professional, Microsoft Active Directory and Storage Area Network (SAN) administration.

• Experience in the administration, support, design, and development in the Microsoft 365 cloud.

• Expertise in determining customer requirements and automating processes via SharePoint Online and the Power Platform.

• Knowledge of system administration and technical practices to resolve customer IT problems.
• Active Directory Administration, Windows Desktop Support and MS Office Support. 
• Ability to multi-task and handle changing priorities set by the client. 
• Aspects of SharePoint Online functionality. 
• Power Apps 
• Power Automate

Preferred Experience:

• Microsoft Teams
• Power BI

Education and Experience Required:

• DoD 8570.01 IAT Level II Certification
• Proficient in the execution of administrative tasks assigned to SharePoint Site Collection Owners
  
• Computing Environment Windows 10 (can be done during on-boarding)
  
• Active DOD Secret Clearance

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.