Continual Service Improvement (CSI) and Organization Change Management (OCM) Director

Peraton will deliver a broad spectrum centralized IT infrastructure, services, and processes to include Cybersecurity Task Order (CTO) compliance activities for the USSOUTHCOM networks to include three enduring Joint Task Forces (JTFs) and multiple Security Cooperation Office(s) (SCO). Our team will provide support to continuously evolve and leverage the latest technologies and best practices to rapidly refresh capabilities and ensure platforms and intelligence operations are optimized to support the SOUTHCOM missions. Peraton will ensure that all required capabilities meeting the USSOUTHCOM’s mission and those of its various mission partners, to include, but not limited to, other DoD organizations, other U.S. Federal and state government agencies, and foreign government military and non-military mission partners.

Peraton is looking for the right individual to make a personal impact as the Continual Service Improvement (CSI) and Organization Change Management (OCM) Director leading CSI analysis work to improve the way in which Information Technology (IT) Services operate to better support business objectives. Here, you will be able to apply your expertise to advance the mission and optimize our business strategy through the implementation of Automation for Information Technology Operations (AIOPS). Additionally, you will enable the use of end-to-end processes which cross the boundaries between IT System Design and IT System Operations, in support of the Program Manager to position yourself as a critical success factor in fusing departments and processes together to accomplish our strategic mission.

As an CSI/OCM Analyst for the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES) program, you will support the business strategy that helps ensure today is safe and tomorrow is smarter. Our work depends on an Continual Service Improvement (CSI) and Organization Change Management (OCM) director joining our team to lead in ensuring the execution of project process, technology implementations, and the enhancement of the organization’s overall capabilities.

Peraton is your place to make meaningful contributions to challenging projects and grow a rewarding career.

What you will do in this  role:

• Lead program teams in process redevelopment to support the SCITES customer.
• Direct CSI initiatives or projects by developing process enhancement strategies.
• Oversee Organization Change Management efforts for both the SCITES customer, and external stakeholders.
• Drive culture change and advancement of Information Technology Service Management (ITSM) based service delivery operations.
• Investigate shortfalls, issues, and complaints related to current business processes.
• Work with various leading AI/ML enabled tool vendors in the IT Operations marketplace to research and identify solution capabilities that fit the SCITES customer operational needs
• Maintain a Continual Service Improvement register, that combines the process and automation improvement project efforts that align with customer driven SLA / SLO improvement objectives and overall improvement of the user experience.
• Facilitate integrating with SCITES Operations, Engineering, and Service Delivery teams, while leveraging CTO team SMEs to present the best solutions for the customer to enhance operational delivery of IT Services.
• Bring forward your passion for Continual Service Improvement which will advance our teams efforts and broaden our team’s impact to the customer’s mission.
• Support the lead in maintaining established standards of program continuous improvement processes, incorporating enterprise performance and operational metrics.
• Analyze and interpret highly complex data in the context of the strategic goals of the business.
• Provide advice and support to the program’s teams related to all aspects of the ITIL Continual Service Improvement process
• Provide training, mentoring, and guidance to team members in newly established processes.
• Strong communication, analytical, and time management skills that enable innovative design and technical thought leadership in a rapidly evolving business environment.

Requirements: 

• • 12+ years of progressive technical implementation, team leadership, and customer relationship experience. (A higher degree may be considered in lieu of years of experience
  • ITIL v4 – required
  • IAT level II compliant certifications (i.e. Sec+) preferred.
  • Top Secret/ SCI
  • Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans.
  • Proven understanding of analyzing, evaluating, and overcoming program risks across multiple project teams.
  • Demonstrated Technical Knowledge and experience in ITIL processes or continual service improvement.
  • Hands on skills in operations processes such as incident management, request fulfillment and problem management
  • Experience working with Government/Military programs

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Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.