Mid Level Technician Analyst

The experienced Mid level Technician Analyst will not only author and update documentation, deliverables, procedures, and knowledge bases, but also assist in product testing and service desk operational activities. This resource must have the specific mid-level skill and experience on Genesys Cloud CX and PureConnect solutions.

Basic Qualifications

• US English fluent.
• Experience in preparing and maintaining operations documentation, user guides, manuals and technical publications.
• Ability to gather technical information and prepare written text and diagrams (MS Office – Word, Visio, Excel, PowerPoint).
• Ability to maintain a current internal documentation library.
• Work closely with engineers, system developers, and other subject matter experts to gather technical information and translate into user-friendly documentation.
• Perform quality checks to ensure all content meets established standards and guidelines.
• 3+ years’ experience with ServiceNow, Jira and Confluence (or Rally) systems.

Required Qualifications

• Bachelor’s Degree and 3+ years’ relevant work experience.
• Strong understanding of Contact Center and CCaaS solutions, specifically Genesys Cloud CX and PureConnect.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.