Digital End User Experience Engineer

Peraton is seeking a Digital End User Experience Engineer to join our team of qualified, diverse individuals. This position is fully remote. The qualified applicant will become part of Peraton’s Department of Homeland Security (DHS) Infrastructure Managed Services (IMS) Program, for the US Coast Guard (CG). This initiative is modernizing and consolidating the operational environment under a common technology framework in order to better support the services provided to CGs customers.

This role is fully remote.

Day to Day Work Responsibilities:

• Utilize SysTrack to monitor end-user devices, applications, and network performance.
• Analyze SysTrack data to identify trends, issues, and areas for improvement.
• Develop and maintain dashboards and reports to provide insights into end-user experience metrics.
• Develop user personas and journey maps to inform IT service improvements.
• Use SysTrack data to diagnose and address performance and usability problems.
• Implement solutions and improvements to enhance end-user satisfaction and productivity.
• Identify and implement performance optimization strategies for applications and systems.
• Ensure systems are configured for optimal user experience and minimal downtime.
• Create and maintain documentation on best practices for using SysTrack to monitor and improve end-user experience

#USCGIMS

Basic Qualifications:

• Bachelor’s degree and 2 years’ experience or Master’s degree and 0 years’ experience or HS diploma/equivalent and 6 years experience
• U.S. Citizenship required; must have a minimum of a Secret clearance (or higher)
• Experience in IT support, system administration, or end-user experience engineering
• Proficiency in using SysTrack or similar end-user experience monitoring tools
• Strong analytical skills and the ability to interpret complex data sets
• Experience with user research methods and tools
• Excellent problem-solving skills and attention to detail
• Strong communication and teamwork abilities
• Knowledge of IT infrastructure, including networks, servers, and endpoints

Preferred Qualifications:

• Experience with performance tuning and optimization techniques
• Familiarity with Agile development processes
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation and data analysis
• Understanding of ITIL principles and practices

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.