Tier 2 NOC Technician

Job Locations US
Requisition ID
2024-147034
Position Category
Technical Support / Help Desk
Clearance
Public Trust
Sector
Citizen Security & Public Services

Responsibilities

Peraton is seeking a Tier 2 NOC Technician to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton’s Department of Homeland Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing IT System Monitoring and Service Desk support to the Office of Biometric Identity Management (OBIM) Homeland Advanced Recognition Technology (HART) system. The Tier 2 Service Desk and Network Operations team provides continuous (24x7x365) system monitoring and technical support, acting as the single point of contact for all DHS users and stakeholders of the HART system; capturing all requests for technical support and services, as well as responding to all system issues by performing initial incident triage and resolving those incidents, where possible, prior to escalation to senior system engineers.  

Work Hours: 12 hour shifts covering 24 hours a day 7 days a week. This role is 100% Remote and require a professional environment free of distractions.

 

Day to Day Work Responsibilities:

  • Maintains and improve customer satisfaction by providing troubleshooting with ability to identify and report on routine issues.
  • Maintain integrated hardware and software solutions.
  • Adds or modifies hardware and software solution components to correct defects, improve performance, and incorporate additional capabilities.
  • Provides user and system administrator support, including knowledge transfer and troubleshooting.
  • Assists other systems support personnel assigned to the project as necessary.
  • Support continuous, innovative, and proactive operational Tier 1/2 Network performance monitoring and support.
  • Support effective and continuous NOC (24x7x365) network support to optimize network performance and utilization of network assets to promote a stable and secure network infrastructure providing high availability.
  • Support continuous global and all enclaves monitoring network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.
  • Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end-user's ability to communicate effectively with other users, servers, or devices on the network.
  • Perform system patching and compliance activities.

Qualifications

Required Qualifications: 

  • US Citizenship required, Must have the ability to obtain and maintain a DHS Public Trust clearance.
  •  HS diploma/equivalent and 5 years experience. 
  • 1-2 years of Linux and Cloud Systems Administration experience.
  • Experience with ServiceNow and Atlassian JIRA ticketing systems.
  • Experience with Splunk.

Desired Qualifications:

  • Experience with AWS or AWS GovCloud & native AWS administrative tools and dashboards.
  • Experience with DevOps and Agile methodologies.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

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