Web Administration, Lead Associate

Job Locations US-NC-Raleigh
Requisition ID
2024-146971
Position Category
Software Engineering / Development / Architecture
Clearance
Public Trust
Sector
Citizen Security & Public Services

Responsibilities

Peraton is currently seeking skilled and qualified candidates for their Websphere Application Administrator located in Raleigh, NC. This position provides support for the middle tier software infrastructure as needed for deployments, support, and troubleshooting; 24 hours per day, 7 days per week, 365 days a year. Contracted resources will be required to work various shifts including weekend work as well as overnight on-call support to provide maximum availability of Middle Tier software to the Client.

 

Day to Day Work Responsibilities:

  • Provide a support team available 24 hours a day, 7 days a week, 365 days a year, to manage all USPS middle-tier software infrastructure both on-premises and within the external cloud, across all required environments (DEV/SIT/CAT/PROD), from provisioning through day-to-day operational support and decommissioning. This includes, but not limited to, the management and support of all patching, certificate management, license management, regulatory compliance (PCI/SOX), automation, and general maintenance of supported servers.
  • Manage work tasks via the ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs).
  • Maintain staff qualifications to support Client’s implemented technologies: web and application servers, containers and container management, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools.
  • Manage work tasks via the ServiceNow application in accordance with the Change Management Service Level Agreements (SLAs) as stated in 2.2.1 Change Management Service Level Acceptance Criteria section. 
  • Work with Program Manager, Project Managers, Engineering staff, Client Staff and Vendors to manage projects, drive outcomes and lead teams.
  • Analyze and resolve complex hardware and software issues.
  • Assist the Client’s development community with performing tests and implementing software, adds, and changes.
  • Facilitate in backups and restores of data and application code. 
  • Escalate unusual or unexpected findings to Client. 
  • Provide reports to users and managers of the status of systems as requested. 
  • Provide weekly status reports and maintain hours worked on projects. 
  • Create and maintain project plans as necessary and keep management notified of critical failures or potential missed milestones. 
  • Use change and case management procedures as required. 
  • Comply with the Change Management SLAs outlined in Change Management Service Level Acceptance Criteria.
  • Provide an action plan for resolution of any/all faults detected. 
  • Provide documentation of all solutions to problems and document all application guidelines and issues. 
  • Provide reports to Management to share solutions found. 
  • Provide and implement escalation process and/or procedures. 
  • Follow the appropriate quality assurance program chosen by USPS Management. 
  • Provide on-site system or application support for deployment/installation as required. 
  • Interact with all USPS functional groups to accomplish objectives. 
  • Create and edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compile performance data. 
  • Perform assistance, training and information sharing to users and other administrators. 
  • Maintain leadership qualities and attitude in keeping with the standards of the USPS.

Qualifications

Basic Qualifications: 

  • Bachelor’s degree with 5+ years’ experience, master’s degree with 3+ years’ experience or high school diploma/equivalent with 9+ years’ experience.
  • Ability to obtain and maintain a Public Trust clearance.
  • U.S. Citizenship or Green Card Holder (Must reside within the U.S. the past five years with no more than six months outside travel during that timeframe).
  • Experience with Middle Tier Administration
  • Experience supporting middleware and packaged applications.
  • Hand-on experience administering WebSphere Application Server ND with expertise in installation, support, analysis of logs and performance tuning.
  • Working knowledge of IBM MQ and/or other messaging technologies.
  • Understanding of network standards, such as DHCP, DNS, SSL, TCP, UDP, IP, QoS and ICMP.
  • Ability to carry out basic network troubleshooting in a server runtime.
  • Comfortable with scripting languages to automate tasks, including Bash, Perl, and Python. Experience with provisioning tools, such as Chef, Puppet and Ansible, a plus.
  • Experience with Cloud technologies (IaaS or PaaS), Manhattan WMOS and IBM Power hardware a plus.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.

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