Standard Operating Procedure (SOP) Manager

Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients, and other stakeholders.

Key Responsibilities:

• Identify, develop and maintain Standard Operating Procedures (SOP) for all areas of the contract and document using the organizations’s Process, Quality and Management (PQM) document templates.
• Ensure all SOPs align with the organization’s ITIL v4, ITSM, and agile framework
• Create an SOP Management Plan that defines the stakeholders, standards, templates, review process, approvals, and review intervals for all SOPs.
• Track adherence to SOPs by personnel and track/evaluate effectiveness
• Ensure appropriate team members are trained and understand the various SOPs relevant to their roles.

 *Contingent on Contract Award*

Basic Qualification:

• U.S. Citizen
• An active SECRET or the ability to obtain a SECRET Clearance.
• Bachelor’s degree with 10 years, master’s degree with 8 years; four (4) years of experience can be substituted in lieu of a bachelor’s degree.
• Experience creating and documenting IT processes.
• Experience working within the ITIL / ITSM framework

Ability to communicate with individuals at many different levels from within and from outside of the organization.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.