Mobile Device Support Specialist

Job Locations US-DC-Washington
Requisition ID
Position Category
Other / Technical
Citizen Security & Public Services


Key Responsibilities:

  • Collaborating with Agency AirWatch team and overseeing the planning, engineering, coordinating, and managing of equipment installations to enable mobile device operations, maintenance, and deployment.
  • Maintaining MDM system per security requirements and guidelines and policy directives.
  • Supporting mobility enabled devices and peripherals hybrid or cloud infrastructure environment.
  • Utilizing the AirWatch console to track installed, whitelisted, and blacklisted applications.
  • Providing troubleshooting, repairing, and logistical support across a variety of mobile device platforms.
  • Monitoring installed applications to capture analytics on usage time and implementing, managing, and maintaining.
  • Maintaining device enrollment into and licenses for mobile applications consistent with the agency mobility baseline.
  • Providing ad-hoc reporting based on SLA and customer requirements.
  • Completing device provisioning/enrollment for any new technical policy changes.
  • Configuring and managing security policies and controls and maintaining interoperability with security monitoring tools.
  • Ensuring user devices are operating on the latest agency approved operating systems to include testing with beta version of OS when available.
  • Managing, provisioning, disabling admin accounts per security requirements.
  • Ensuring all mobile devices are equipped with configured PIV D certification and configured applications.
  • Ensuring all mobile devices are deployed with configured secure applications and RSA Token.
  • Assisting with the enterprise mobile device refresh period by providing support of enterprise deployment project initiatives.
  • Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT mobile assets are completed accurately, timely and in accordance with agency mobility policies and procedures.


                               *Contingent on Contract Award*


Basic Qualification:

  • U.S. Citizen; eligible for U.S. Secret Security Clearance.
  • Completed BS/BA with 5 – 7 years, or MS with 3 - 5 years, or PhD with 0 -2 years of experience; four (4) years of experience can be substituted in lieu of a bachelor’s degree.
  • Experience operating, maintaining, and deploying VMWare AirWatch mobile device management technology.
  • Proficient in mobile device hardware from multiple vendors supporting iOS and Android operating systems.
  • Knowledge of iPhone, iPads, and other handheld devices operating with iOS or Android Operating System.
  • Ability to troubleshoot and support technical issues both remotely and on-site using standard agency tools and techniques.
  • Experience configuring and managing mobile devices using AirWatch / Workspace One mobile device management(MDM) software.


Preferred Qualification:

  • Active Secret Security Clearance.
  • Highly self-motivated and adaptable to learning and understanding new technologies.
  • VMWare AirWatch ‘Associate’ or ‘Professional’ certification.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.


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