Senior ITIL Subject Matter Expert (SME)

Responsibilities include, but are not limited to:

• Applies ITIL experience in performance analysis and development of existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and discontinuance
• Provides ITIL subject matter expertise to develop, improve, integrate, measure, and report on operational processes throughout network
• Leverages expertise in the identification, development, implementation, and monitoring of Continual Service Improvement (CSI) and Continuous Process Improvement (CPI) opportunities and initiatives
• Performs Root Cause Analysis (RCA) and creates RCA reports to document lessons learned and CSI / CPI opportunities
• Applies best business practices to assess, develop, maintain, and update ITIL infrastructure documentation
• Provides ITIL training and facilitate knowledge transfer among Contractor and Government personnel
• Recommends vision, strategy, and goals for each process to the Government. Recommend, for Government approval, and track an objective measurement structure to evaluate the current state of each process
• Identifies and recommends improvement actions
• Gathers, processes, and analyzes the process data used to report information to the Program Manager
• Manages small to large projects in a cross-functional environment

Basic Qualifications:

• Active Secret Clearance
• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD
• Information Technology Infrastructure Library Manager’s Expert Certificate or higher
• Possess DoD 8570.01-M Information Assurance Technician (IAT) Level II Baseline Certification
• Must posses an active, OR have the ability to obtain within 90 days of hire date, an ITIL Foundations Certification

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Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.