Windows Systems Administration (Tier 2)

Job Locations US-DC-Washington
Requisition ID
2024-143732
Position Category
Other / Technical
Clearance
Secret
Sector
Citizen Security & Public Services

Responsibilities

Key Responsibilities:

  • Providing administration and operations and maintenance support on Windows 10 or later, Windows Server 2012 or later within an Active Directory/domain structure environment.
  • Installing and removing software including COTS applications, updating, patching, configuring desktops and servers using Microsoft Endpoint Configuration Manager (SCCM) for Windows-based endpoint devices
  • Providing quality Tier 2 and Tier 3 Service Desk services, including responsively communicating with users, analyzing tickets to identify issues, developing proposed solutions, and resolving tickets.
  • Enforcing PIV enablement on all Windows Operating Systems based on USAID policy.
  • Preparing, documenting, and maintaining standard configurations (including hardware, OS, and software) for core devices and infrastructure, physical and virtual servers.
  • Performing server monitoring, management, and optimization.
  • Collaborating with Tier 1 and Tier 3 staff to ensure all Tier 2 and Tier 2 escalated incidents and service requests are resolved consistent with SLA requirements.
  • Maintaining a knowledge base of FAQs for Tier 2
  • Providing general application support services for COTS Contractor, or SaaS provider certifying applications are fully functional and operate correctly as intended on systems consistent with USAID Systems Security Policy.
  • Reviewing and updating standard images for the Windows OS in the environment to incorporate new changes and ensure configurations follow a defined CM process.
  • Providing platform operation and administration support for PaaS resources, virtual machines, and base operating systems (Windows based) on co-located, AWS, Microsoft 365 (formerly Office 365), and Azure cloud environments.

                                                   *Contingent on Contract Award*

Qualifications

Basic Qualification:

  • U.S. Citizen; eligible for U.S. Security Clearance.
  • Bachelor’s degree with 2 – 11 years, master’s degree with 6 – 9 years, or PhD with 1 – 6 years’ experience is required; Years of experience can be substituted in lieu of degree.
  • Experiencing using Microsoft Endpoint Configuration Manager (SCCM) for Windows-based endpoint devices.
  • Demonstrated strength supporting Windows 10 or later, Windows Server 2012 or later, Active Directory including GPO, DFS, Cert Authority, and account management.
  • Ability to support core business hours and on-call during non-core business hours.

 

Preferred Qualification:

  • Active Secret Security Clearance.
  • AWS or Azure certification
  • Microsoft Certification (Microsoft 365, SQL Server, Microsoft Teams)

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.

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