Senior Watch Support

Peraton is seeking a Senior Tier 3 Watch/Network Administrator in support of a communication system for the Defense Intelligence Enterprise.  This exciting program provides Engineering and Operations for the continual design, transition, operations, and service improvement activities associated with the LAN, WAN, and Unified Communication services (Voice, Video, & Data) on multiple classified and unclassified networks.

Tier 3 support of the Network Operation Center provides enhanced customer support and attempts to resolve incidents that sent from Tier 1 support. At Tier 2, incident management usually functions alongside problem management as an analysis of incidents may indicate a larger problem.

Tier 3 support addresses complex customer incidents and IT problems sent from Tiers 1 and 2. Tier 3 support serves as subject matter experts or have a deep knowledge in a specific area.

Tier 3 responsibilities include: 

• Using information provided by Tiers 1 and 2 and log additional information as needed
• Providing specialist knowledge of the incident or problem that could not be provided at Tiers 1 and Tier 2 
• Performing incident analysis and identification of potential problems
• Solving Service Requests
• Entering Solutions into the Solutions database
• Responding to incidents and Service Requests sent by Tier 1 and Tier 2, and documenting additional information and solutions as needed
• Supporting the 24x7 operations of the NOC
• Performing root cause analyses
• Proactively identifying risks in the network and developing strategies to mitigate those risks.
• Providing technical expertise to network architects and site technicians.
• Performing administration duties for networking hardware including routers, switches, hubs, gateways, access points, network interface cards, networking cables, network bridges, modems, ISDN adapters, firewalls and other related network hardware
• Monitoring, administering, and troubleshooting network, encryption/crypto, voice and video conference and other associated network devices.
• Communicating changes in health and performance of all designated systems to the IT Operations Center (ITOC), Connectivity Operations leadership team and any other Government-designated recipients.
• Generating reports and briefings detailing network and Unified Communication operations, including incidents, performance, health, and other analytics.
• Accessing network components to research errors, incidents, problems and to perform incident analysis and identify potential problems

BS 5-7 Years, MS 3-5, PhD 0-2

Required:

• Active TS/SCI with poly or ability to pass Polygraph examination
• High School/GED + 9 Yrs, or Associates + 7 Yrs, or Bachelors +5 Yrs, or Masters + 3 Yrs, or PhD +1 Yrs
• Information Assurance Technical (IAT) II
• Cisco Certified Network Associate (CCNA)
• Excellent customer interface, writing and oral communication skills
• In-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services.
• Demonstrated experience providing Tier 3 support and expertise in a Network Operations center environment
• Must have firm grasp and knowledge of fiber and copper-based Ethernet technologies, capabilities and cabling and their connectivity to local and wide area networks

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.