SITEC - Information Technology Service Management (ITSM) Tool Support Developer

Peraton requires Information Technology Service Management (ITSM) Tool Support Developers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and  common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Duties and responsibilities include but are not limited to:

• Responsible for the development of new features, remediation and/or updates of features as directed and designed by Senior Engineers
• Perform administrative support including user identifications, group updates, maintaining base data.
• Monitor and provide support for maintaining a healthy and available Remedy system taking appropriate actions to resolve incidents and defects.
• Create, update, and maintain Remedy reporting, dashboards.
• Update and maintain workflows, integrations, and automated tasks.
• Provide support to Configuration Management, including CMDB Health checks, schema updates, monitor discovery & updates.
• Configure and customize components of ITSM including Incident, Problem, Change and the CMDB.
• Maintain and update documentation.
• Responsible for maintaining and updating integrations, including AD/LDAP, Monitoring tools and discovery products.
• Responsible for ensuring that the Remedy instance adheres to all security policy and standards. Ability to take the appropriate actions.
• Experience in supporting on premise Remedy instance and products in a highly secure environment.
• Experience with Agile development methodologies.
• Experience with ARS / Action Request System custom development
• Responsible for troubleshooting applications, code and workflows, and remediation of defects.

• Some positions may require working a non-traditional work schedule to support the needs of the customer.

Locations:

• MacDill AFB, FL

*Positions are contingent on contract award.*

**Salary range is based on geographical location.**

#SITEC2023

Required qualifications:

• BS Degree and 2-4 years experience, or MS Degree and 0-2 years experience, or HS Diploma and 8-10 years experience,

  OR 4 years of additional experience in lieu of BS

• Significant experience in IT
• Experience with BMC IT Tools, Remedy, BMC Atrium
• Demonstrated experience in asset management and CMDB within the Remedy environment.
• DoD 8140/8570 IAT II certified
• Clearance: TS/SCI

Desired qualifications:

• ITIL Foundation Certified
• BMC Certified Associate

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.