SITEC - Business Process Analyst

Peraton requires Business Process Analysts to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network
Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Duties include but are not limited to:

• Plans, leads, and independently executes continual improvement activities and initiatives within the SIE across the Enterprise, Components, and TSOCs IAW, and using, industry standards such as ISO 20000, ISO 27000, ISO 9001, ISO 9004, CMMI-DEV, CMMI-SVC, the Scaled Agile Framework (SAFe™), and Lean techniques.
• Supports the Transition-in by collaborating with USSOCOM ITSM staff to perform a detailed Service Management Assessment (SMS) in order to baseline current processes, personnel skills, and supporting technology; identify opportunity gaps against the standard; identify “quick win” improvements; and collaborate with USSOCOM to prioritize future ITSM optimizations and modernization initiatives.
• Coordinates and collaborates with the Continual Improvement Lead and the QAM to manage multiple new or existing process improvement initiatives based on the contract Quality Management Plan (QMP).
• Coordinates and collaborates with Service Owners and Service Owner/Site Leads and identified government representatives to obtain feedback via face-to-face meetings and/or online customer satisfaction surveys.
• Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Manages and independently executes the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Provides process engineering technical support expertise to production activities and plant projects to improve EOM operations.
• Models business processes and requirements (using structured tools and techniques, i.e. use-case scenarios) and integrating them with data and system architectural models and requirements.
• Analyzes processes and re-engineering alternatives, with an understanding of technical problems and solutions as they relate to the current and future business environment; makes recommendations for high-value high-impact automation opportunities to the Automation Infusion Team.
• Uses Lean management principles and metrics to support Service Owners and Service Owner/Site Leads in linking projects to USSOCOM strategic operational objectives. Performs targeted Lean Management assessments using Lean/Six Sigma tools and processes upon request by EOM leadership, Service Owners, and ITOps Service Owner/Site Leads.
• Uses analyses to develop recommended operational improvements, lowering costs and improving customer service.

• Some positions may require working a non-traditional schedule to support the needs of the customer.

Locations:

MacDill AFB, FL

*Positions are contingent on contract award.*

**Salary range is based on geographical location.**

#SITEC2023

Required qualifications:

• BS 8-10, MS 6-8, PhD 3-5.  Significant relevant experience will be considered in lieu of formal education
• Demonstrated functional knowledge of applicable industry standards such as ISO 9001, ISO 9004, ISO 20000-1, ISO 27000.
• Demonstrated functional knowledge of continuous improvement using industry management approaches such as ITIL, Lean Management,
• Lean/Six Sigma, SAFe™, CMMI-SVC, or CMMI-DEV.
• Demonstrated experience leading large continuous improvement initiatives in order to organically grow a performance-based culture.
• Demonstrated strong problem-solving, analytical and communication skills.
• Certification(s): Industry standard certifications such as: Lean/Six Sigma Green Belt or Black Belt (preferred); or, Lean Certification (Lean
• Certification Alliance Silver or Gold); or, ITIL 4 Foundations or advanced certification such as Managing Professional (preferred); or, CMMI Associate or CMMI Professional / CMMI Lead Assessor (preferred)
• Clearance: TS/SCI

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.