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ITSM Developer

Job Locations US-NE-Offutt AFB
Requisition ID
2023-132545
Position Category
Cloud and Infrastructure Services
Clearance
Top Secret/SCI
Sector
Defense Mission & Health Solutions

Responsibilities

Responsibilities

We are seeking an IT Service Management (ITSM) Developer with ServiceNow/BMC Remedy experience to join our team of qualified and diverse individuals at Offutt AFB. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. The selected individual must be a US Citizen with an active Top Secret security clearance with eligibility for SCI – or a minimum of a Secret security clearance is required to start work on-site for this contract. This position will support our Government Department of Defense portfolio located on-site at Offutt AFB. 

 

What you'll do:

The successful ITSM Developer will be responsible for implementing, configuring, and maintaining all Configuration Management Database (CMDB) processes, work instructions and activities.  As a key member of our team, you will be involved in the analysis, design, development, deployment, installation, configuration, customization, troubleshooting & tuning of the ITSM customer support application in production, test, and development environments.

  • Develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy
  • Participate in all phases of the software development life cycle with emphasis on the planning, analysis, testing and acceptance phases
  • Diagnose and repair problems within the ITSM/Remedy system
  • Installation, configuration, and troubleshooting of ITSM/Remedy Action Request System and Customer Support Application in production, test, and development environments
  • Assist users in the operation of the application and provides training for users as required
  • Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
  • Design applications to meet performance requirements, ensure security requirements are met, test software thoroughly, integrate/install software into the production environment
  • Properly configure the ITSM/Remedy applications to maintain integration integrity
  • Prepare and designs technical and Configuration Management documentation and make charts and graphs to record results
  • Participate in requirement’s review, design review, integration readiness review, and software acceptance review
  • Work with IT to develop administration, backup, security, and maintenance plans for both production and test Remedy environments

Qualifications

Basic Qualifications:

  • Bachelor's degree with 8-10 years, Master's degree with 6-8 years, PhD with 3-5 years of experience. 12+ years relevant work/military experience accepted in lieu of degree
  • Must hold at minimum, active/current DoD Secret clearance. Top Secret preferred with the ability to obtain Top Secret/SCI
  • ITSM developer experience (i.e. Service Now, Remedy)

Recommended Qualifications:

  • Current or previous experience with BMC Remedy software development
  • Experience and knowledge with the following: ITIL®, Red Hat, NetTerrain, CMDB, SQL
  • Understanding of ITIL® Framework processes and concepts
  • Experience in asset and configuration management as well as knowledge of ITIL® service management processes including change, release, and deployment management

Benefits:

At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

 

#STRATCOM2023

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.

EEO Tagline (Text Only)

An Equal Opportunity Employer including Disability/Veteran.

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