SITEC - Subject Matter Expert (NetApp)

Peraton requires Subject Matter Experts (SME) NetApp to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3.  Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad. 

The purpose of the Special Operations Forces Information Technology Enterprise Contract

(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),

and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and

common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The Subject Matter Expert NetApp serves as the Subject Matter Expert for all core network systems, serving as Tier III echelon support for network IA devices to all units within a global enterprise network and provides escalated technical support to Tier II technicians. In conjunction with other integrated teams, Tier III also provides planning for enterprise IA boundaries for the installation and configuration of all IA network devices located throughout the enterprise, acting as a two-way conduit by consulting with and providing technical guidance to other client sections regarding the testing, planning, and implementation of new network IA devices, as well as facilitating the transition of new capabilities to operations when appropriate. Tier III SME's also assist with the review of external or development of internal policies and plans related to enterprise operations to ensure standardization and compliance with NetOps requirements throughout the organization. The Subject Matter Expert NetApp will play an active role in the daily operations of the USSOCOM Information Environment and be instrumental in the overall performance and delivery of services by the Peraton SITEC Team.

Duties include but are not limited to:

• Serve as service owner and technical lead for all NetApp technology. On-site expert in NetApp technologies, engaging with support, engineering and account teams as needed to identify solutions for customer storage environment.
• Provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing, and debugging NetApp products.
• Maintain systems on-site in accordance with the original equipment manufacturers (OEM) recommended engineering and maintenance practices.
• Perform preventive maintenance, during non-core hours on the system including scheduled preventive maintenance such as periodic tests, inspections, and all other preventive maintenance services/practices recommended by the OEM and as specified SOPs.
• Perform maintenance after notification that equipment is inoperative and or malfunctioning.
• Provide service personnel trained and certified by the respective OEMs sufficient to ensure system performance and compliance with the maintenance requirements.
• Ensure all equipment is maintained in accordance with Original Equipment Manufacturer (OEM) guidelines, SOPs.
• Provide guidance, advice, feedback, and support to Level 1 and Level 2 colleagues.
• Publish knowledge base articles to support lessons learned libraries.
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission.

Locations:

• MacDill AFB, FL

*Positions are contingent on contract award.*

**Salary range is based on geographical location.**

#SITEC2023

Required qualifications:

• BS 8-10, MS 6-8, PhD 3-5. Bachelor’s degree is required. Relevant experience may be considered in lieu of formal education.
• DoD TS/SCI clearance is required.
• DoD 01-M IAT II certification
• NetApp certification at the Professional or Specialist Level
• Be recognized as an expert in their subject field/technology.
• 8-10 years of experience in a large enterprise network environment in the DoD space
• Expertise in the following areas:
  • NetApp Cluster-Mode Storage Solutions and related technologies
  • Data ONTAP operating system and NetApp High-Availability (HA) technology
  • Microsoft Windows environment configuration, system administration and technical support
  • NAS and/or SAN storage and surrounding infrastructure.
  • The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
  • Server, and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
  • NetApp Storage Management Software Suite
  • NetApp Data Protection Software and related backup technology
  • Performance issues relating to NetApp storage solutions.
  • Expertise in one or more cloud solutions: AWS Cloud solutions, Google Cloud solutions, Azure Cloud solutions, Cloud orchestration (K8s)

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.