Help Desk Analyst - USSTRATCOM

1. Provide Desk-side, phone, and analysis for the Command and Control Facility Windows/RHEL environment.
2. Daily troubleshooting with warfighter customers and analysis to resolve warfighter access/network/compute/storage incidents.
3. Collaboration across all the ITCC lines of service and warfighter divisions to perform system monitoring/analysis.
4. Support planning and desired configurations for new upgrades to the environment.
5. Utilize BMC Helix/Remedy for tracking, metric gathering, trending, and complex analysis.
6. Exercise independent judgment to suggest/implement automation and process improvements to improve the overall user experience.
7. Evaluate potential courses of action with the engineering teams.
8. Participate in the decision making process and testing to verify system/enterprise level requirements as well as design trade space discussions.
9. Support design and subsequent evaluations of VDI/CDI client configurations.
10. Support periodic problem investigations and root cause analysis tasks for higher complexity command wide issues.
11. Update procedures, processes, and policies. Provide technical guidance/training to warfighters and peers.
12. Troubleshooting includes operating systems, applications/hardware issues, and installation of software and drivers.
13. Provide Commercial-off-the-Shelf (COTS) applications support to include Internet Explorer, MS Edge, MS Outlook, Office 365, Adobe Reader, Java, and PKI technologies.
14. Hardware includes, but is not limited to, desktops, laptops and tablet PC platforms as well as networked and standalone printers/copier/fax machines and smartphones.
15. Requires solid oral/written communication with flexibility to support technical activities after-hours and weekends as needed.

• High school diploma or G.E.D. (college degree desired) or  4+ relevant work/ military experience in lieu of BS
  • At least one year of technical training in an IT related field
  • Two or more years of technical support experience
• Must be familiar with MS products, O365, Outlook email, basic desktop  troubleshooting
• Must be flexible with scheduling, able to work nights/weekends as needed
• Certifications:
  • CompTIA A+, Network+ or Security+ certifications desired and required within 6 months for hire
• BS 0-2 Years or HS 6-8

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.