SITEC - Operations Service Owner Lead

Peraton has an outstanding opportunity for an experienced Operations Service Owner Lead to lead and manage the enterprise technology infrastructure, daily operations, and business systems of the on-premise and cloud-based SOF Information Environment (SIE) with a team of contract employees, subcontractors, and enabling third-party vendors in support of government requirements for the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) in support of United States (U.S.) Special Operations Command (USSOCOM). Responsibilities include service delivery across the enterprise infrastructure and operations as well as influencing stakeholders and directing technology solutions to ensure key SIE initiatives and processes are driven by systems that enable change, growth, and flexibility for USSOCOM, Service-led Components, and Theater Special Operations Commands. Additionally, the Operations Service Owner Lead will be responsible for assigning tasks to contractor & subcontractor personnel, supervising ongoing SITEC 3 EOM technical efforts, coordinating with the USSOCOM TPOC, and managing the overall infrastructure and operations performance within scope of the SITEC 3 EOM contract.

The Operations Service Owner Lead must be self-motivated and will be required to work in a fast-paced environment with the ability to communicate clearly, both written and orally. The Operations Service Owner Lead must have strong management and communication skills to interact and coordinate effectively with distributed service delivery teams as well as both internal and external executive leadership teams.

The Operations Service Owner Lead is responsible for the effectiveness and efficiency of Network Operations and System and Network Infrastructure Services including managing technical issues and business processes across enterprise IT locations; managing and responding to Government issues, concerns, and comments; and proactively alerting leadership to potential contractual or programmatic and resource limitation issues. Close collaboration with other technical and non-technical service owners will be critical.

The Operations Service Owner Lead will be the main interface for infrastructure operations between SITEC 3 EOM and key SIE stakeholders across USSOCOM overseeing the day-to-day technical operations and infrastructure of the SIE including oversight of related projects enabling supported organizations with the tools and resources to effectively fulfill their missions, roles, and responsibilities. Additionally, the Operations Service Owner lead will oversee the systems, services, and interfaces that enable close collaboration with, and support of, US Joint Forces, Interagency, and Multinational mission partners in order to sustain the USSOCOM national defense mission.

Typical Responsibilities include, but are not limited to:

• Management, leadership, development, and retention of the infrastructure and operations technology team, including training initiatives, mentoring, and performance coaching.
• Supporting the Enterprise (and other) Deputy Program Managers with supplying various reporting of issues and managing day to day activities with direct contact.
• Customer relationship management interfacing with leaders and TPOC’s within USSOCOM for effective resolution of issues in your workspace.
• Attending high visibility conference room discussions and relating technical matters to Peraton and USSOCOM leaders in a fast-paced environment.
• Management of third-party vendor partners: their deliverables, priorities, and performance. Provide periodic performance assessments to leadership and government staff; and participate in / provide subject matter expertise in vendor relationship management meetings as required.
• Build successful stakeholder relationships with other service and operational leaders by developing a clear understanding of service needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.

• Devise, establish, and improve IT processes, policies, and systems to enable and accelerate the implementation of strategies set by leadership.
• Lead infrastructure project reviews with both project leaders and stakeholders.
• Track and support project leaders with resolution of major project roadblocks as required.

• A level of knowledge with Hyper Converged Infrastructure (HCI) combined with Hybrid Cloud solutions is required. Working with other platform owners/peers collaboratively in this space, troubleshooting and innovating with subordinates managing HCI directly.

*This position is contingent upon contract award.*

**Salary range is based on geographical location.**

#SITEC2023

Minimum Qualifications:

• BS 12-15, MS 10-12, Phd 10+. Additional years of experience may be considered in lieu of degree.
• TS clearance with eligibility for SCI
• Ten (10) years of experience managing IT professionals.
• Experience with site-specific logistics and technical challenges in a dynamic functional, management, and technical environment.
• Experience working on a global-based, enterprise-wide project communicating with local and long-distance government personnel.
• Experience from previous roles in enterprise data center to include servers, storage, databases, and web/portal servers.

Desired Qualifications:

• Experience with IT Service Delivery using an ITIL/ITSM framework similar in size, scope, and complexity to the requirements of this TO.
• Certifications in one or multiple Cloud Service Provider umbrellas:
  • Amazon Web Services (AWS) / Azure (MicroSoft) / Other ,
• Experience (assigned or working with) the SOF community.

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.