Site Operations Manager

Job Locations US-DC-Washington
Requisition ID
2022-128279
Position Category
Management / Operations
Clearance
Public Trust
Sector
Global Health & Financial Solutions

Responsibilities

The Global Health and Financial Solutions team is seeking a Site Operations Manager to join our team of qualified individuals. This role will serve as part of the operations team serving our HHS client. The Operations Manager will serve as part of the leadership team helping to provide, deliver, maintain, and improve secure environments for the customer and associated customers centered on enterprise-wide infrastructure, hardware, and software supporting a full range of end-user services; communications and collaboration; wired and wireless networking and telecommunications; compute, storage, and server technologies (e.g., hyperconvergence/cloud); and experience management (e.g., network, application, and performance monitoring). 

 

The Operations Manager will lead and direct all contractor personnel in the execution of all tasks related to program and project management, IT asset management, and engineering and operations support. This position is a hybrid role at OIG headquarters in Washington, DC. 

 

What you'll do:

  • Serve as the primary point-of-contact to the Government for the scope, performance, and execution matters.
  • Oversee the execution of the tasks contained in this task order in a manner consistent with the service level agreements as well as industry best practices and execution standards.
  • Oversee reporting of performance and execution data and information on a periodic basis and address customer questions and concerns
  • Manage all Contractor staff ensuring proper execution of tasks, completion of work assignments.
  • Ensure billing accuracy.
  • Engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the ecosystem
  • Collaborate with other ecosystem support functions such as Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
  • Manage team and individual performance.
  • Resolve/monitor customer escalations as appropriate.

Qualifications

Qualifications Required:

 

What you'll need:

  • Bachelor's degree with 10-12 years, Master's degree with 8-10 years, Phd with 5-7 years of experience
  • Leader in IT Operations implementation and delivery
  • Lead managed IT infrastructure service transitions
  • Familiarity with IT Service Management toolsets such as ServiceNow
  • Demonstrated work experience and leadership in IT Operations
  • Experience leading large teams in a matrixed management structure
  • Demonstrated experience producing programmatic deliverables
  • Demonstrated experience with facets of personnel management
  • Experience of performance data analysis of ITIL processes
  • Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
  • Data-driven mindset of service excellence and customer satisfaction
  • Ability to communicate across communities with exceptional written and oral communications skills, including executive-level presentations
  • Leadership experience with diverse, multi-domain, distributed teams and multiple simultaneous projects
  • US Citizenship or have been a permanent resident for more than 3 years
  • Must be able to ty to achieve a Public Trust security clearance/position of trust

Certification Required:

  • Current Project Management Institute (PMI®) Project Management Professional (PMP®) certification or Federal Acquisition Certification for Program and Project Managers (FAC-P/PM) Senior Level (Level III) certification.

Benefits:

 

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

 

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Salary Range

Salary Minimum: $72,500
Salary Mid: $145,000
Salary Maximum: $181,300

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

An Equal Opportunity Employer including Disability/Veteran.

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